Kemper Insurance is looking to meet individuals interested in a Bilingual Customer Service Representative Opportunity!
Date: Wednesday, March 4, 2020
Time: 9:00AM – 2:00PM
Location: Kemper Insurance
3160 E. Transcon Way
Tucson, AZ 85706
Position Available: Bilingual Customer Service Representative
Kemper Insurance Company, a leader in the auto insurance industry. We are looking for dedicated, caring bilingual (Spanish/English) professionals to assist our clients (agencies and customers) with questions and changes to their insurance policy. Employee will also review all policy information to determine if the risk meets the company's underwriting guidelines and processes. Training will be provided.
Explore Infinity’s new Customer Service position that provides up to 3 hours per week with limited work done on the telephone for policy support and processing work. This means 3 hours of policy support work and processing with limited phone calls. We also offer hours that work for you!
Our contact center is open from 8 am to 6 pm Monday – Friday and 10 am to 3 pm on Saturday. All times are local.
The pay rate for this position is as follows: $13.87/hour
- 6 months previous customer service experience required.
- Call Center and/or insurance-related experience preferred.
- Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills required.
- PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
- Successfully completes all required new hire training as per Departmental guidelines.
- Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries. Provides Superior Customer Service and offers solutions and/or options within Company guidelines.