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Spanish Bilingual Customer Service-Rancho Cordova

Kelly Services Rancho Cordova, CA
  • Posted: over a month ago
  • $16 to $16 Hourly
  • Contractor
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Kelly Services is currently looking for Spanish Bilingual Call Center Representatives!! These are contract to hire positions that pay $15.72 for English speaking candidates and $16.42 for Spanish speaking candidates. You would have the opportunity to work on site for Centene’s (Previously known as Health Net) located in Rancho Cordova, CA. If you are looking for a long term career apply today!!

Agency: Kelly Services

Assignment with: HealthNet/Centene

Position Title: Customer Service Representative I

Job Duties: Under direct supervision, the Customer Service Representative handles inbound customer inquiries, including but not limited to claims and benefit interpretation. The Customer Service Representative services prospective members, enrolled members, providers, employers, vendors, and other customers. This position is responsible for resolving all aspects of customer inquiries and complaints; providing accurate and timely responses; and entering accurate information into the customer database.

Pay Rate: $15.72 per hour / $16.42 Bilingual (Spanish Tested)

Start Date: TBD

Assignment Length: Temp-to-Hire opportunity

Training: Training will be 6-7 weeks long- 100% attendance is required

Hours: Must be available any shift between 7am-7:30pm Mon-Sat. Set Schedule will be determined during training and provided to you. This department offers a minimum of 40 hours a week between Mon-Sat (may include holidays)

Location: Sun Center Dr, Rancho Cordova Ca 95670

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Requirements and Qualifications:

  • Must be Spanish Bilingual
  • Minimum of six months of customer service
  • Medical terminology is a plus but not mandatory
  • 100% attendance during training
  • Passionate about providing superior customer service
  • Exceptional verbal and written communication skills in English
  • Computer skills and familiarity with Window applications, and a typing ability of 30 wpm required
  • Ability to interact professionally with both internal and external contacts
  • Competent and desires to work in a fast-paced environment is required

Education: Minimum of GED or High School Diploma

Apply Today! If you have any questions please contact our office at 916-935-1533.

**If you would like to submit your resume directly to one of our recruiters please email us at erit668@kellyservices.com , please be sure to your resume with a statement as to why you are a good fit for this opening.*

Kelly Services

Why Kelly®? At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Address

Sun Center Drive, Rancho Cordova Ca 95670
Rancho Cordova, CA
USA

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