Customer Service Call Center Position Coming Soon!
Great news! We are currently accepting resumes for Customer Services Representatives, to work with a leading fortune 500 Healthcare organization through Kelly Services. These will be long term and temp to hire opportunities, so apply today!
Agency: Kelly Services
Assignment Length: Long term and Temp-to-Hire
Location: Rancho Cordova, Ca 95670
Position Title and Summary: Customer Service I (CSR)
Job Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions, and or provide follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.
Job Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Hourly: $15.25 to 15.72/Hr. (Spanish bilinguals, ask about our additional pay rate differential opportunities)
Hours: Must be flexible to work a straight 8-hour shift between the business hours of operations 6am-8pm.
Skills and Requirements:
· 100% attendance during the training period (4-8 weeks)
· Minimum 1 years of customer service required (preferably 1 year over the phone)
· Demonstrates excellent knowledge of computer skills and Microsoft programs
· Attention to detail
· excellent customer service skills and interpersonal skills
· Ability to work independently and manage one’s time
· Ability to accurately document and record customer/client information
· Previous experience with computer applications, such as MS Outlook or data entry software
Minimum of High School Diploma or GED
NOTE: To be considered for this position, please apply directly to this posting.
As a Kelly Service employee’s, you will have access to numerous perks, including:
- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
- Group insurance options*
- Service bonus plan
- Holiday pay plan
- Weekly electronic pay options
- Free online training campus available
- Exclusive online employee community
- Employee assistance program (EAP) available at no cost
- Corporate discounts
- Transportation spending accounts
If you apply for this position, a Kelly recruiter will contact you directly if your skills and experience match what our clients are looking for. If you’re not contacted, you’re still on our radar. Once you’ve applied for one of our jobs, or if you’ve ever worked for us before, you’re a part of our talent network, and that means all Kelly recruiters have access to your profile, expanding your opportunities even further.
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
-Kelly-sponsored Affordable Care Act health care coverage available for eligible employees
-Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*
-Service bonus plan
-Holiday pay plan
-Weekly electronic pay options
-Free online training campus available
-Exclusive online employee community
-Employee assistance program (EAP) available at no cost
-Transportation spending accounts
At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.