Skip to Main Content
← Back to Jobs

Customer Service Specialist

Kelly Services Saint Paul, MN
  • Posted: December 01, 2018
  • $15 Hourly
  • Full-Time

Kelly Services is looking to hire Call Center Specialists ( Medical Banking Reps) for a large national healthcare provider in Eagan, MN for a start date of March 12, 2019 .
To be considered, please apply online, as well as you can send your resume directly to the recruiter at tammie.henderson@kellyservices.com .
Pay Rate: $15 per hour
Job Type: TEMP to HIRE
Location: Eagan, MN 55121
TRAINING PROVIDED:

  • Classroom Training - Monday through Friday 8:00 a.m. to 4:30 p.m. (4 weeks)
  • Mentoring: Monday through Friday (2 weeks):
  • 1st week Monday through Friday 8:00 a.m. to 4:30 p.m.
  • 2nd week Monday through Friday shadow with seasoned representative (shifts start between 7:00 a.m. - 3:30 p.m. through 11:30 a.m.- 8:00 p.m.)
  • The candidates will not be able to select a shift, they will more than likely receive the 11:30am-8pm shift.
$50 Referral Fee! - If you are hired and refer someone else who is hired, you can receive $50
JOB SUMMARY:
This position is responsible for creating and maintaining positive customer relationships and respond to customer inquiries regarding all spending account products in a call center environment. Proactively providing information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. Display compassion, respect, and self-confidence when communicating with customers.
JOB FUNCTIONS:
  • Research and respond to telephone, written inquiries in a call center environment to ensure timely resolution of issues.
  • Consistently provide accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.
  • Educate customers on company products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures.
  • Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources.
  • Build rapport by offering information and services beyond the customer's initial inquiry.
  • Assist and educate company Health Guides through complex spending account issues.

REQUIREMENTS:
  • High school diploma or GED
  • One to two years Customer service experience.
  • Demonstrated PC navigation and data entry skills.
  • Strong oral and written communication skills.
  • Strong problem solving and decisions making skills.
  • Strong organizational skills.
  • Demonstrated skills as an empathetic and compassionate communicator.
  • Demonstrated ability to establish and maintain positive interpersonal relationships
  • Demonstrated ability to enhance or develop new skills in response to changing expectations.
PREFERRED QUALIFICATIONS:
Previous banking or financial services experience
Please Note:
This position is not recruited for by your local Kelly office. To be considered, please apply online, as well as you can send your resume directly to the recruiter at tammie.henderson@kellyservices.com .

Why Kelly **** ?
At Kelly Services , we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About Kelly Services ****
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Kelly Services

Address

Saint Paul, MN
55121 USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.