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Customer Service Representative

Kelly Services Portland ,OR
  • Posted: March 26, 2020
  • $20 Hourly
  • Full-Time
Job Description

Kelly Services is offering a Direct Hire CUSTOMER SERVICE position with a Mortgage company in the Portland, OR area!

Pay Rate: $20.19/hr
Shift: 8 hr shifts will be assigned within the operating hours of 7AM-7PM
Direct Hire (not a temp role)
PREFFERED: Previous mortgage industry, insurance industry, banking industry, loan industry, healthcare industry OR loss mitigation customer experience. Experience with bankruptcy, foreclosure, processing, and borrowers also a plus.
Remote Role Info: Position will require regular trips to the office in the future, so candidates must live within a reasonable commuting distance. All equipment needed to perform job functions will be provided by the company.

Position Description:

The Customer Care Single Point of Contact (Loss Mitigation) representative is responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, and loss mitigation.

Essential Job Functions:

-Acts as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options.
-Answer inbound calls and make outbound calls on assigned mortgage accounts that are 45 days or more delinquent.
-Work with borrower on repayment plans to get them back to a current status.
Assist the borrower with loss mitigation options, how to apply, and status updates.
-Must be familiar with investor guidelines and available programs.
-Remain as the single point of contact until the borrower is current or approved for loss mitigation.
-Maintains confidentiality of customer's non-public information.
-Provides written and verbal responses to customer inquiries as needed.
-Answers inbound/outbound calls involving customer service and collection issues.

Qualifications:

-High school diploma or GED required
-Previous customer service, call center, collections experience required.
-Must be computer proficient, able to multitask and work in a fast paced ever changing team environment.
-Must be able to work a Saturday rotation
-Must be able to work OT should business needs dictate
-NO TIME OFF DURING FIRST 90 DAYS
-Four weeks training: 8:00 a.m. - 5:00 p.m. After training, must be flexible and able to work any 8 hour shift as assigned between the hours of 7:00am-7:00pm PST. (Hours are subject to change).
-Ability to pass SAFE Act and attain NMLS Licensure -- $1000 bonus if able to pass on first try!

If interested, call or text Katie at Kelly Services at 651-808-5355 or email katd047@kellyservices.com.



Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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Kelly Services

Address

Portland, OR
USA

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