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Customer Service Representative

Kelly Services Gainesville, FL
  • Posted: over a month ago
  • $13 Hourly
  • Other

Customer Service Rep. Gainesville, Florida Thurs-Sun 2:30pm-11pm, Also, part time available: P/T 20 hrs. 4:00pm-9:30pm Fri, Sat, Sun, Mon 4/ 5 hour shifts w/ 30 minute unpaid lunch and P/T 20 hrs. 7:00am-5:30pm Sat & Sun 2/10 10 hour shifts w/ 30 minute unpaid lunch (plus 2 paid 15 minute breaks)

Kelly Services is actively seeking Call Center Associates. We are looking for candidate with 1 year of relevant customer service experience in a contact center environment.

Read Carefully To See If You Qualify Before Applying - IF YOU DO NOT MEET THE MINIMUM REQUIREMENTS, DO NOT APPLY- THIS A TEST OF YOUR ATTENTION TO DETAIL- WHICH IS KEY FOR THIS ROLE!

Duties: Deliver excellent customer centered service while providing information regarding services to patients, hospital, faculty, staff and other health care providers in a high volume call center environment. Perform intake triage and dispatches emergency calls and priority notifications based on knowledge of administrative protocols and policies and procedures.

Minimum Education and Experience Requirements:

High School diploma or GED is required. Excellent verbal communication and language skills are required. A high level of accuracy and speed using a computer system and Microsoft Applications are required. Ability to perform under stress when confronted with emergency, critical, or unusual situations is required. Customer contact center experience strongly preferred, ideally in a health care or hospitality-related industry working with a concierge-style service model. Must maintain a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria. A working knowledge of medical terminology would be helpful.

Kelly Services

Why Work Here?

Immediate Openings

Why Kelly? At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities as a result of our expansive network of client companies Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Weekly pay and service bonus plans Group- rate insurance options available immediately upon hire* Let us help advance your career today. •Available for purchase and administered by a designated third-party vendor Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce. Why Kelly®? At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Address

Archer Rd, Gainesville Fl 32608
Gainesville, FL
USA

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