Customer Service Rep. Gainesville, Florida Thurs-Sun 2:30pm-11pm, Also, part time available: P/T 20 hrs. 4:00pm-9:30pm Fri, Sat, Sun, Mon 4/ 5 hour shifts w/ 30 minute unpaid lunch and P/T 20 hrs. 7:00am-5:30pm Sat & Sun 2/10 10 hour shifts w/ 30 minute unpaid lunch (plus 2 paid 15 minute breaks)
Kelly Services is actively seeking Call Center Associates. We are looking for candidate with 1 year of relevant customer service experience in a contact center environment.
Read Carefully To See If You Qualify Before Applying - IF YOU DO NOT MEET THE MINIMUM REQUIREMENTS, DO NOT APPLY- THIS A TEST OF YOUR ATTENTION TO DETAIL- WHICH IS KEY FOR THIS ROLE!
Duties: Deliver excellent customer centered service while providing information regarding services to patients, hospital, faculty, staff and other health care providers in a high volume call center environment. Perform intake triage and dispatches emergency calls and priority notifications based on knowledge of administrative protocols and policies and procedures.
Minimum Education and Experience Requirements:
High School diploma or GED is required. Excellent verbal communication and language skills are required. A high level of accuracy and speed using a computer system and Microsoft Applications are required. Ability to perform under stress when confronted with emergency, critical, or unusual situations is required. Customer contact center experience strongly preferred, ideally in a health care or hospitality-related industry working with a concierge-style service model. Must maintain a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria. A working knowledge of medical terminology would be helpful.