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Customer Care Representative

Kelly
Norfolk, VA
  • Expired: December 02, 2021. Applications are no longer accepted.
Your next good thing is right here.  At Kelly® Professional & Industrial, we are all about helping you discover what’s next in your career.  We are seeking a Remote Customer Care Rep to work at an industry leading Health Insurance company located in VA.  If this sounds like the right fit for you, read on and apply!

Why you should apply to be a Customer Care Rep:
  • Duration is 3 months (possible extension/perm based on performance)
  • Pay rate $16.50 per hour
  • Must be able to work an 8-hour shift between 8:00am-9:00pm EST M-F
  • Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/

What’s a typical day as a Customer Service Rep? You’ll be:

  • Provides exceptional service in a high-volume call center environment.  Calls are auto-delivered throughout entire shift.  Work on dual monitor screens and navigate multiple systems for each interaction.  Strive for great member experience and want to resolve issues on the first call.
  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims

This job might be an outstanding fit if you:

  • High school diploma or equivalent
  • Previous call center/customer service experience required
  • Medical/insurance background ideal
  • Must be able to navigate multiple systems at a time, dual monitors, basic computer skills
  • Must be able to work from home with internet in a quiet area. The computer must be hooked up via ethernet (no WIFI)

What happens next:

Once you apply, you will proceed to next steps if your skills and experience look like a good fit. But do not worry—even if this position doesn’t work out, you are still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.  Helping you discover what is next in your career is what we are all about, so let’s get to work.


Apply to be a Customer Care Rep today!

**Important information:  This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below.

#VN2021



Why Kelly®?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Kelly

Address

Norfolk, VA
23511 USA

Industry

Business

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