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Client Services Representative

Kelly Services Wausau, WI
  • Posted: 9 days ago
  • $14 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, Dental

Kelly Services is hiring for Client Services Representatives in Wausau, WI. These entry-level, temp-to-hire positions are an excellent opportunity to apply your current customer service skills while gaining valuable industry experience!

JOB FUNCTIONS
Connect with existing and potential customers while working on projects requiring strong customer service skills to covert the call to a sale and connect them with a sales representative while ensuring adherence to corporate and department policies and procedures.

  • CSRs are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations
  • Call processing includes presenting offers, overcoming caller objections, transitioning between script elements, obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer service
  • Agents should maintain established quality and completed calls per hour goals while supporting company goals and objectives
  • Maintain excellent product knowledge regarding product offers, pricing and upsells

QUALIFICATIONS
Must be 18 or older and have a High School Diploma

POSITION DETAILS
Pay Rate: $14.00/hour
Schedule: 8AM - 4:30PM for 2 - 3 weeks of training for all positions!! Following training candidates can choose one of the following schedules

  • 1st Shift 7am - 3:30pm
  • 2nd shift A 12:30pm - 9:00pm
  • 2nd shift B 2:30pm - 11:00pm

Kelly Services

Why Kelly®? At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Address

Wausau, WI
USA

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