Kelly Services is recruiting for multiple National Call Center Representatives roles in Plymouth, MN! These are a temp-to-hire opportunities with our national client and we are seeking dedicated and motivated individuals to join the team.
Pay rate: $16.00/hr + 20% shift differential for hours worked Saturday & Sunday. Additional increase in both pay and differential when hired permanent.
Shifts: 1st, 2nd & 3rd shifts available - after 5 weeks of training must work weekends.
- Multiple Start times to choose from!
2nd Shift: 12:00pm-4:00pm Start Times
3rd Shift: 9:00pm-11:00pm Start Times
Position Title: National Accounts Representative
This role requires the CSR to respond to audible or visible signals received from an alarm system on the customer's premises that indicates the opening and closing of protected premises, unlawful intrusions, or fire, and responding accordingly. This may include dispatching the proper public safety agency when necessary after receiving an alarm.
Process ~70 inbound calls per day providing proactive customer service as appropriate; includes assisting in resolving customer complaints or concerns and coordinating resolution with Leadership as necessary.
Process ~150 alarms per day, reviewing video data, dispatching agency and/or notifying customer of alarm activity received at PNC.
Enter service tickets as needed to resolve equipment malfunctions
Excellent communication, interpersonal and professional telephone skills.
Strong customer service orientation
Effective reasoning ability; solve practical problems, interpret and take decisive action on instruction.
Ability to exercise sound judgment in dealing with sensitive and confidential information and matters.
Education & Experience:
High school diploma, GED or equivalent.
Two+ years in a customer service discipline, and/or call center or Security support experience
Please email a resume to firstname.lastname@example.org if you are interested!
Why Kelly **** ?
At Kelly Services , we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About Kelly Services ****
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook at https://www.facebook.com/kellyservices , LinkedIn at http://www.linkedin.com/company/kellyservices and Twitter at https://twitter.com/kellyservices .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm