Kelly Services is looking to hire MEDICAL BANKING SPECIALISTS - CALL CENTER SPECIALISTS for a large national healthcare provider in Eagan, MN for a start date of Sept 9th, 2019
Pay Rate: $15 per hour
Job Type: Temp to hire
Location: Eagan, MN 55121
Shift: Will be assigned a shift (The shifts start 7am thru 11:30am)
- Classroom Training - Monday through Friday 8:00 a.m. to 4:30 p.m. (4 weeks)
- Mentoring: Monday through Friday (2 weeks):
- 1st week Monday through Friday 8:00 a.m. to 4:30 p.m.
- 2nd week Monday through Friday shadow with seasoned representative (shifts start between 7:00 a.m. - 3:30 p.m. through 11:30 a.m.- 8:00 p.m.)
- This position is responsible for creating and maintaining positive customer relationships and respond to customer inquiries regarding all spending account products in a call center environment.
- Proactively providing information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures.
- Display compassion, respect, and self-confidence when communicating with customers.
- Research and respond to telephone, written inquiries in a call center environment to ensure timely resolution of issues.
- Consistently provide accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.
- Educate customers on company products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures.
- Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources.
- Build rapport by offering information and services beyond the customer's initial inquiry.
- Assist and educate company Health Guides through complex spending account issues.
Why Kelly **** ?
At Kelly Services , we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About Kelly Services ****
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook at https://www.facebook.com/kellyservices , LinkedIn at http://www.linkedin.com/company/kellyservices and Twitter at https://twitter.com/kellyservices .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm