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Bilingual Customer Service Representative 2nd/3rd Shift

Kelly Services Greensboro, NC
  • Expired: 23 days ago. Applications are no longer accepted.

Leading automotive manufacturer in Greensboro is seeking a 2nd and 3rd shift Bilingual Customer Support Representative. The person in this role works as a team member to ensure that a problem of transport continuity, are handled in an efficient and timely manner and one in which customers will utilize services in the future. Ability to sit for extended periods of time while using computer and other devices.

Key Responsibilities:

Professionally and promptly respond to incoming breakdown calls
Perform proper data entry per the job functions
Perform proper data base searches for dealers, repair facilities, etc.
Ensure that all required computer including Internet and phone system interactions are fulfilled
Ensure promises made to callers are fulfilled to their satisfaction
Ensure that all customer interactions are according to documented procedures
Provide technical specification and/or warranty information assistance to repairing partners and customers
Provide parts assistance to repairing partners and customers
Manage all complaints during coordination
Perform online inbound credit card functions

Requirements:

Bilingual Spanish

Bachelor degree is preferred

1-2 years of customer service/technical support preferred

Solid understanding of Microsoft Operating Systems

Strong verbal and interpersonal communication skills

Kelly Services

Why Work Here?

Immediate Openings; Career Opportunities

Why Kelly? At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities as a result of our expansive network of client companies Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Weekly pay and service bonus plans Group- rate insurance options available immediately upon hire* Let us help advance your career today. •Available for purchase and administered by a designated third-party vendor Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce. Why Kelly®? At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Address

Greensboro, NC
USA