Leading automotive manufacturer in Greensboro is seeking a 2nd and 3rd shift Bilingual Customer Support Representative. The person in this role works as a team member to ensure that a problem of transport continuity, are handled in an efficient and timely manner and one in which customers will utilize services in the future. Ability to sit for extended periods of time while using computer and other devices.
Professionally and promptly respond to incoming breakdown calls
Perform proper data entry per the job functions
Perform proper data base searches for dealers, repair facilities, etc.
Ensure that all required computer including Internet and phone system interactions are fulfilled
Ensure promises made to callers are fulfilled to their satisfaction
Ensure that all customer interactions are according to documented procedures
Provide technical specification and/or warranty information assistance to repairing partners and customers
Provide parts assistance to repairing partners and customers
Manage all complaints during coordination
Perform online inbound credit card functions
Bachelor degree is preferred
1-2 years of customer service/technical support preferred
Solid understanding of Microsoft Operating Systems
Strong verbal and interpersonal communication skills