Administrative Support Specialist

Kelly Services is currently seeking a Support Administrative Service Specialist.  This is a Direct Hire Position for one of our top clients in Rockville, MD, with a hybrid schedule:  3 days onsite and 2 working from home.  9 am to 6 pm

The Support Administrative Service Specialist is responsible to provide support to customers at clinical research facilities and other stakeholder organizations by providing informational support.

What’s a typical day as Support Administrative Service Specialist? You’ll be:

• Responding to help desk phone calls and e-mail communications regarding operational needs.
• Responding to inquiries from clinical site, administrative organizations, staff, and contractor staff.
• Escalating inquiries as necessary to other resources (both internal and external) and ensuring that the client receives timely and correct resolutions to their inquiry. 
• Tracking and monitoring response to inquiries and problems.
• Developing support procedures for specific support activities and projects.
• Developing and maintaining familiarity with application programs used on project.

This job might be an outstanding fit if you have: 

• BS/BA degree in a health science field
• Data entry experience desired
• Excellent written and verbal skills
• Proficiency with MS Office, emphasis on Word and Excel
• Extensive experience with Microsoft Outlook
• Proficient with use of office equipment and computers
• Must be able to work part of a team or independently as needed
• Ability to provide (3) credible business-related references

What happens next?

• Apply now as Support Administrative Service Specialist!
• Application is received!
• Phone interview with a Kelly Recruiter within 24 hours if your skills and experience look like a good fit
• Potential Interview with Client

Looking forward to working together!