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Customer Service Representative

Kelly Services - Nikki Pennsauken, NJ

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Kelly services is working with a client in Pennsauken NJ who is looking for a Customer Service Representative.

Type-Temp to Hire

Pay-$20 an hour

Shift – 8:00AM-5:00PM

Our client in Pennsauken NJ is an international group that provide products to the bakery and food industry is looking for an experienced Customer Service Representative!  You will be responsible for providing the best customer service to their customers, building trust and managing companies’ expectations!

 

Responsibilities:

  • manage 30 – 50 accounts (10 critical/strategic), proactively communicating with each via phone, email and scheduled in-person meetings to constantly improve the customer experience.
  • Sample and Sales Order entry to invoicing and at-risk inventory management using SAP
  • Support complex logistics processing, work with freight team on tracking orders, customer complaints, refunds, etc.
  • Adhere to the Standard Operating Procedures for customer service processes including modes of order intake including phone, fax, email and EDI.
  • Tracking, analysing proactively and resolving customer issues including returns, debit and credit processing and complaint management
  • Meet company expectations with regards to critical performance metrics including but not limited to on-time delivery, open orders, productivity, overtime, and freight cost reductions.
  • Prepare documentation including bills of lading, pick tickets, and invoices.
  • Scan, mail, and file all applicable paperwork daily.

 

Requirements:

High School Diploma/GED and some college or business training required.  College Degree preferred.

·    3+ years of prior Customer Service experience preferred

·    1+ years’ experience working knowledge of SAP required, preferably in Order Management (Sales and Distribution module) and Transportation

·    1+ years transportation tendering or operations experience preferred

·    Food industry experience is preferred; can be Consumer Products, CPG and/or Pharmaceuticals experience as well

 

Company Description
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Kelly Services - Nikki

Why Work Here?
Great Career Opportunity.

About Kelly® At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Address

Pennsauken, NJ
USA
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