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Desktop Client Support Analyst I

Kelly Services Inc Burlington, MA
  • Expired: over a month ago. Applications are no longer accepted.

Desktop Client Support Analyst I – Burlington, MA - 0002898552

Scope of Work

Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Bachelors Degree or equivalent. 1-2 years related work experience.

Other Skills:

Work Schedule: Primarily 8am - 5pm Monday thru Friday. HOWEVER we do alter our hours based on the needs of the business. Will need someone that could be flexible. Weekends could be rare, but flexibility during the week could be very important since Retail is generally 10am - 9pm

This is a driving position must use own vehicle and pass motor vehicle check.

Position Summary

l Provide technical support on operational or maintenance aspects of system equipment.

l Diagnose mechanical, hardware, software and systems failures, using established procedures.

l Basic technical understanding of WiFi networks, switches and routers.

l Perform remote, on-site or in-house servicing and/or repair of company products/services.

Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11

Wyse Thin Appliance using Citrix

Signature Capture Device

Receipt Printer

Corded Scanner

Aruba Router

Position Requirements

Available to work a flexible schedule (including days, nights, weekends and holidays).

Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines. Reliable transportation as needed to move between sites throughout the day as necessary

Basic Qualifications

High school diploma or equivalent

One year technical support experience

One year customer service experience

Kelly Services Inc

Why Work Here?

Why Kelly? As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities

Kelly Services is an American office staffing company that operates globally. The company places employees at all levels in various sectors including the financial services, information technology, and law industries.

Address

5 Wayside Rd Burlington, MA 01803
Burlington, MA
01803 USA