Desktop Client Support Analyst I – Burlington, MA - 0002898552
Scope of Work
Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Bachelors Degree or equivalent. 1-2 years related work experience.
Work Schedule: Primarily 8am - 5pm Monday thru Friday. HOWEVER we do alter our hours based on the needs of the business. Will need someone that could be flexible. Weekends could be rare, but flexibility during the week could be very important since Retail is generally 10am - 9pm
This is a driving position must use own vehicle and pass motor vehicle check.
l Provide technical support on operational or maintenance aspects of system equipment.
l Diagnose mechanical, hardware, software and systems failures, using established procedures.
l Basic technical understanding of WiFi networks, switches and routers.
l Perform remote, on-site or in-house servicing and/or repair of company products/services.
Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11
Wyse Thin Appliance using Citrix
Signature Capture Device
Available to work a flexible schedule (including days, nights, weekends and holidays).
Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines. Reliable transportation as needed to move between sites throughout the day as necessary
High school diploma or equivalent
One year technical support experience
One year customer service experience