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Customer Care Representatives

Kelly Services Inc Portland, ME
  • Expired: 22 days ago. Applications are no longer accepted.

Kelly Services is now seeking a Customer Care Representative for a long-term contract opportunity located in South Portland, Maine. This position pays $15.75/hr. and offers 40-hour work weeks!

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States. Please contact Nichole Kemerer (nichole.kemerer@kellyservices.com) for immediate consideration!

Primary duties may include, but are not limited to:

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.

Required Education & Skills:

  • High School Diploma or equivalent with 1+ years of call center experience needed
  • Must be fluent on Microsoft and Outlook

Kelly Services Inc

Why Work Here?

Why Kelly? As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities

Kelly Services is an American office staffing company that operates globally. The company places employees at all levels in various sectors including the financial services, information technology, and law industries.

Address

Portland, ME
USA