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Customer Care Representatives

Kelly Services Inc Colorado Springs, CO
  • Expired: 9 days ago. Applications are no longer accepted.

Customer Care Representatives – Colorado Springs

We are seeking multiple Customer Care Representatives (Customer Service Rep) for a large Fortune 500 healthcare insurance company located in Denver.

Title: Customer Care Representative

Location: Colorado Springs (80921)

Pay: $15.50 hr.

Hours: M-F 8-hour shift between 6:00am – 7:00pm (shift based on attendance); training – 4 weeks M-F 8am-4:3pm

Type: Contract - possible temp to hire (based on attendance)

Job Description: Associates will be responsible for answering inbound calls from dental members and dental providers and answering questions pertaining to benefits, enrollment, authorization status/requirements, participation/credentialing status, etc.

Job Responsibilities:

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.
  • Required to meet department goals.

Job Requirements:

  • HS diploma or GED
  • up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
  • Must complete assessment.

Kelly Services Inc

Why Work Here?

Why Kelly? As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities

Kelly Services is an American office staffing company that operates globally. The company places employees at all levels in various sectors including the financial services, information technology, and law industries.

Address

Colorado Springs, CO
USA