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Customer Care Rep/Call Center Rep/Health Care Insurance

Kelly Services Inc Roanoke, VA
  • Posted: 7 days ago
  • $16 Hourly
  • Contractor
  • Benefits: 401k

Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as a Customer Care Representative located in the Roanoke, VA. Opportunity is with an industry leading health insurance company!
• Title: Customer Care Representative
• Location: Roanoke, VA
• Duration: 3+ months Contract (possible temp to hire)
• Pay Rate: $15.50 per hour
• Shift: Must be flexible to work any 8 shift between 8am and 9:30pm Monday through Friday plus the weekends – 40 hours per week
Essential Duties and Responsibilities:
• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Call center based role receiving inbound calls assisting members with their prescription drug plan needs.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers.
• Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
Education / Experience:
• Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which
• Customer service background 2+ years. Call center and/or healthcare background a plus.
• Metrics: Average Handle Time, Schedule Adherence, Attendance, Quality, Member Satisfaction, First Call Resolution, and additional survey results.

Kelly Services Inc

Why Work Here?

Why Kelly? As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities

Kelly Services is an American office staffing company that operates globally. The company places employees at all levels in various sectors including the financial services, information technology, and law industries.

Address

Roanoke, VA
24011 USA

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