Bilingual (English /Spanish) Call Center Representative, Cerritos, CA
Kelly Services is currently searching for Call Center Representatives for our client, one of the nation's leading healthcare insurance companies. These contract to hire positions are located in Cerritos, CA and require strong customer service skills.
The pay rate for this position is $18.50 per hour
Work hours: Monday through Friday 9am-6pm
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Required Skills and Experience:
- Bilingual :English/Spanish preferred.
- A minimum of 12 months of call center experience.
- Previous experience from healthcare or insurance is preferred.
- Excellent customer service skills.
- Strong verbal and written communications skills.
- Computer proficiency.
- Well-developed organizational skills.
- High School Diploma/GED.