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Call Center Rep/Customer Service rep

Kelly Services Inc Duluth, GA
  • Expired: over a month ago. Applications are no longer accepted.

Kelly Services is currently seeking a Customer Service Representatives for one of our top clients in Duluth, GA 30096.
Pay rate: $14.00 per hour
Hours: Must be flexible to work any 8 hour shift between the hours 8:00 AM and 11:00 PM Monday through Friday and Saturdays 9:00 AM to 6:00 PM
Duration: Long Term Contact Job with the Potential for Hire Based on Job Performance and Attendance

Years of experience (minimum/maximum): Prefer 1 year Call Center but will consider candidates with a strong Customer Service background
Required education: High School Diploma or GED
Top 3 Must-Haves:
1. Call Center preferred
2. Computer Skills – Dual Monitor
3. Good and understandable phone voice

The position requires working the at the company location in Duluth, GA 30096.
The role of a Customer Care Specialist is a key position because you are the voice of the organization and clients. You are highly valued as the customer’s primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.
Our client’s fast-paced, team-oriented environment is the perfect place to take career to the next level.
Job Description:
• Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
• Have adherence times and handle times to meet
• Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss
• Initially works in a single client /functional environment due to limited knowledge and skill set
• More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment
• Requires listening to our customer’s concerns and showing empathy while resolving issues
• Participate in special projects, assume new responsibilities, and adjust priorities as requested
• Robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges
• Training will be a combination of classroom, online and side-by-side observations
• Take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
• Show empathy, have solid communication skills, sound analytical skills because they are speaking with homeowners and contractors
• Personable, reliable, can accept feedback and implement the corrective action immediately
• Easily adapts to change, problem solving, critical thinking, effective and professional, verbal and written communication
Required Qualifications
• Minimum high school diploma or GED, and 1 year work experience required
• 1 year of Call Center or Customer Service experience
• Strong attention to detail
• Love talking to people and ability to WOW customers on every call
• Excellent verbal, written, and listening skills
• Relentless drive to own the customers problem and resolve it
• Ability to adapt well to change. Ability to work well in a fast paced work environment
• Ability to think outside of the box to resolve problems
• Ability to multi-task using technology, including call handling, loan level review and call documentation

Kelly Services Inc

Why Work Here?

Why Kelly? As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities

Kelly Services is an American office staffing company that operates globally. The company places employees at all levels in various sectors including the financial services, information technology, and law industries.

Address

Duluth, GA
30096 USA