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Bilingual Customer Service (Spanish)

Kelly Services Inc Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.

Kelly Services, industry leader in workforce solutions, has an exciting temporary to hire opportunity for a Bilingual Call Center Representative in Phoenix, AZ!

Bilingual Call Center Representative- Phoenix, AZ

Pay Rate: $11.50/hr

Schedule: 8am-5pm Monday through Friday

Anticipated Start Date: June 2019

Temporary to Hire

MUST BE FLUENT IN BOTH ENGLISH AND SPANISH (read, write, and speak)

Summary

As a Bilingual Call Center Representative placed with Kelly Services, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This is an inbound, fast pace, multi system navigation call center.

Responsibilities

  • Resolve customers’ service or billing inquiries.
  • Developing, maintaining and demonstrating a basic knowledge of current company policies and maintaining friendly interactions when handling customer requests.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Qualifications

  • Excellent written and verbal communication skills
  • Customer service orientation; strong analytical and problem-solving skills
  • Bilingual in Spanish and English
  • High school diploma or GED required

Kelly Services Inc

Why Work Here?

Why Kelly? As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities

Kelly Services is an American office staffing company that operates globally. The company places employees at all levels in various sectors including the financial services, information technology, and law industries.

Address

Phoenix, AZ
USA