Kelly Services, industry leader in workforce solutions, has an exciting temporary to hire opportunity for a Bilingual Call Center Representative in Phoenix, AZ!
Bilingual Call Center Representative- Phoenix, AZ
Pay Rate: $11.50/hr
Schedule: 8am-5pm Monday through Friday
Anticipated Start Date: June 2019
Temporary to Hire
MUST BE FLUENT IN BOTH ENGLISH AND SPANISH (read, write, and speak)
As a Bilingual Call Center Representative placed with Kelly Services, you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This is an inbound, fast pace, multi system navigation call center.
- Resolve customers’ service or billing inquiries.
- Developing, maintaining and demonstrating a basic knowledge of current company policies and maintaining friendly interactions when handling customer requests.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Excellent written and verbal communication skills
- Customer service orientation; strong analytical and problem-solving skills
- Bilingual in Spanish and English
- High school diploma or GED required