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Bilingual (Brazilian Prtuguese/Spanish) Customer Support Representati

Kelly Services Inc Urbandale, IA
  • Expired: over a month ago. Applications are no longer accepted.

Bilingual (Brazilian Portuguese/English) Customer Support Representative – Urbandale, IA
Kelly Services is currently recruiting for a Bilingual (Brazilian Portuguese/English) Customer Support Representative for our client John Deere at its Financial Headquarters location in Johnston, IA.

Schedule: Candidates must be able to work an 8-hour shift between 5:00am and 5:00pm Monday-Friday to support the specific language and country, occasional holidays and overtime based on the needs of the business. (Additional Saturday hours may be required September-December).

Note: Training will be on 1st shift and last approximately 10 weeks.

Pay Rate: $18.82/hour

Job Description

The ISG (Intelligent Solutions Group) support team provides front-line technical support/information/solutions to John Deere dealers and customers on ISG product related inquiries, issues and concerns to optimize customer satisfaction and retention. In this role, you will:

· Provide support via multiple channels (telephone, email and chat) while effectively documenting each interaction within the system

· Create and maintain support tools/solutions available online

Skills and Qualifications

· High School Diploma or Equivalent required, but a Bachelor's degree in Agriculture, Business, Engineering, IT or a similar discipline preferred

· Skills in interpersonal communications, negotiation and conflict resolution

· 6+ months experience with customer service/support

· High comfort level and experience with consumer software applications

· Strong computer and troubleshooting skills

· Ability to work support hours and occasional holidays to support the business

Term of Assignment:

July 15th, 2019 to July 14th, 2022, with a possibility of an extension depending on performance and needs of the client.

Kelly Services Inc

Why Work Here?

Why Kelly? As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities

Kelly Services is an American office staffing company that operates globally. The company places employees at all levels in various sectors including the financial services, information technology, and law industries.

Address

Urbandale, IA
USA