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Technical Support Rep - Call Center

Kelly Connect Salt Lake City, UT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Are You Looking for What’s Next in Your Career?

New Job

New Beginning

New You

Our support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment. 

What Your Virtual Work Environment Looks Like

A private workspace with locked door in your permanent residence

Quiet environment free of background noise and interruptions

A secure workspace free from cell phones/video devices

Arrangements for dependent care and other obligations

What You’ll Love About Us

Paid training at $13.50

Increase to $15.00/hour after successful graduation of Nesting –(roughly 5 weeks of employment)

Full Benefits after 90 days of tenure 

Paid Holidays 

Advisor earning potential up to $17.75/hour

99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

What You’ll Do Every Day 

You’ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need.

Locating music, apps, and movies on various devices

Billing issues

Fraud management

Product feature inquiries

Resolving username and password difficulties

Troubleshooting email issues

Navigating customers through various apps

Data sharing & synchronization troubleshooting

Verifying proper hardware and software configuration and set up

Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more

What We’ll Love About You

  • Regular, consistent and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s) and overtime as necessary.
  • Must be able to work a 2nd shift between 1pm – 1am EST 
  • Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers 
  • Possesses a strong work ethic with a stable work history
  • Great communication skills
  • Desire a long-term career with growth
  • Openness to feedback and willingness to improve
  • Familiarity with iOS and/or MacOS, or comparable technology

What You’ll Need 

High School Diploma or GED

18 years or older 

Minimum 6 months of customer service experience

Legal authorization to work in the US

High speed internet service

Kelly Connect

Address

Salt Lake City, UT
USA