Client Care Manager

We are a family-founded real estate team in Elkton, MD, focused on our own families, each other as family, and the clients whom we treat like family. We are headquartered in Elkton, MD. We like to have fun and we love working as a Team.

Mission: 

“Changing lives for the better”

Real estate is our vocation. Through this vocation, we have the ability to impact lives in the most meaningful, positive way – the lives of the clients, our families, ourselves, and every person we come in touch with.

In real estate, we have the awesome blessing of being invited into the clients’ homes at some of the most important times of their lives – when they’re having babies, celebrating a new job, getting married, right-sizing after retirement, or losing a spouse. And we advise them about their most important financial asset they have. We take our vocation seriously.

Values:

• We put our customers and clients first.
• We are results-oriented. Each team member owns their job and their results.
• We do today what others won’t so tomorrow we can accomplish what others can’t.
• We are coachable and teachable. We put our egos aside in order to learn and grow.
• We are competitive and we like to win. We think it’s healthy and fun. And good for the clients.
• We believe that exceeding expectations and standards is the standard.
• We believe that together everyone achieves more.
• We believe your life doesn’t get better by chance, it gets better by change.
• And we are out to change the world.

$80,000+ Expected First-Year Earnings

• Manage the administrative side of the Listing Process from Pre-Listing to Contract
• Implement and improve all systems for the Listing and Closing process
• Client Care – make each client feel like they are the only client we have – solve problems, provide service, and exceed expectations
• Work closely with agents. Handle all admin tasks to ensure agents’ focus is only on income-generating activities
• Maintain database and assist with client events
• Create and maintain an operations manual/websites/videos that document all listing and closing systems and standards
• Create and maintain templates in Zip Forms for listing and closing processes
• Ensure compliance with standards and regulations

Knowledge/Skills /Traits:

• Strong technology skills
• Strong written and verbal communication skills
• Exceptional organizational and project management abilities
• Great ability to focus amidst chaos
• Superb people skills
• Servant's heart
• Detail oriented
• Calm under pressure
• Learning based
• Solutions oriented
• Flexibility
• Self-directed
• Proactive
• Goal-oriented and accountable
• MS Office Suite (Word, Publisher, Excel, PowerPoint), Google Drive/Calendar, Social Media
• Experience with any of the following is a plus: Boomtown, Top Producer, Constant Contact, CTE, Slack, Last Pass, and MRIS
• Real estate license is not required and is a plus if you have it
• People Contacts and Interactions – note – most contact is via phone and email
• Agents– daily
• Clients – daily
• Administrative Team – daily
• Lenders/Title Co/Vendors – daily

Who are we looking for?

The Client Care Manager is an individual who is detail-oriented, thrives on helping people, is smart as a whip at solving problems, and has vast experience and proven success in juggling many priorities through systems and organization. People feel happy and cared for when they interact with this person. This individual is patient and not easily flustered. He/she has a strong sense of urgency, but not at the expense of quality. In addition, he/she demonstrates integrity, shares our team values, has a work ethic that is higher than most and has a history of being a high achiever who craves accountability for results and is very coachable. 

The Client Care Manager must be comfortable being uncomfortable as part of a team who is always looking to grow, while at the same time enjoying having a schedule and checking things off the list daily. 

He/she is super tech-savvy and also solutions-oriented. 

He/she will manage the entire listing-to-contract-to-close process efficiently and effectively. 

This individual must be a people pleaser, live to make others happy, and really like being the behind-the-scenes person that makes the world go around.

Powered by Keller Williams Realty/Elkton, the sales group is one of the premier real estate sales organizations servicing the Greater Delaware, Pennsylvania, and Maryland tri-state area.

In 2022 our group serviced over 100 clients with their real estate needs. Our current leadership has over 17 years in the practice of real estate and has been influential in Realtor professional career development, education, and community outreach.