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Technical Writer

KeenLogic Alexandria, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

KeenLogic is seeking a Technical Writer/Documentation Specialist to join our team in Alexandria, VA. The Technical Writer/Document Specialist will be responsible for collecting and organizing information required for preparation of user's manuals, SOP’s, training materials, installation guides, and reports, creating and editing functional descriptions, system specifications (including requirements and design documents), user's manuals, special reports, or any other customer deliverables and documents, and creating operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, consumers, and other users. The Documentation Specialist will work with our Technical resources to manage the flow of information among project workgroups during development and testing as well as determine the needs of end users, gather usability feedback from customers and end users, standardize content across platforms and media as well as revise documents as needed, and will be responsible for maintaining records and files of work and revisions as well as the schedule for SOP’s and status reports. The Documentation Specialist will also perform quality reviews on documents created by other team members prior to delivery of the documents.

o Qualifications – Bachelors and 1 years’ experience or High School Diploma and 7 years’ experience.

o Required Skills

  • 1+ year Technical Writing (Requirements, Design, Diagrams, SOP, Process Documents, User Manuals, Install Guides, System Specifications, Training Materials)
  • 1+ year Communications Development (FAQs, Newsletters, Job Aids, Posters, Surveys, How to documents)
  • 1+ year Knowledge Management development and administration
  • Advanced Experience with Microsoft Office suite applications including Visio

o Desired Skills

  • SharePoint Administration
  • Quality Assurance and Control for all documentation
  • Communications Measurement and Analysis
  • Excellent written and oral communication skills
  • Experience with Microsoft Office Products
  • ITIL Service Management
  • Business Application Training
  • Troubleshooting experience
  • User Acceptance Testing

o Responsibilities include:

  • Manage the flow of information among project workgroups during development and testing as well as determine the needs of end users.
  • Provide content templates for Knowledge Management and KMDB.
  • Create or Review content for Knowledge Management and KMDB.
  • Collect and organize information required for preparation of user's manuals, SOP’s, training materials, installation guides, and reports.
  • Create and edit functional descriptions, system specifications (including requirements and design documents), user's manuals, special reports, or any other customer deliverables and documents.
  • Create operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, consumers, and other users.
  • Maintain records and files of work and revisions as well as the schedule for SOP’s and status reports.
  • Standardize content across platforms and media as well as revise documents as needed.
  • Gather usability feedback from customers and end users.
  • Perform quality reviews on documents created by other team members prior to delivery of the documents.

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KeenLogic

Address

Alexandria, VA
USA

Industry

Education

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