Customer Service Representative
Kavaliro Kissimmee, FL
- Posted: over a month ago
Summary of the skills set needed to perform in this role below:
The role of the Customer Service Representative will be responsible for replying to customer calls, processing requests; providing data and information to customer service field technicians; scheduling field appointments, interacting with internal and contracted billing agents; ensuring proper billing and adjustments; obtaining and correcting documentation; assist with payment options.
- Manages account billing by answering customer inquiries through the evaluation of accounts. In addition, provide assistance with collection activities through education and providing assistance with payment methods.
- Corresponds with customers by answering incoming phone calls; replying to customer requests and e-mails; distributing field technicians; replying to requests for water; and aiding customers on water outages
- Adjusts customer accounts by informing customers on adjustment policies; offering information on paperwork to ensure the adjustment to an account; recording adjustment requests; collecting necessary reads and documentation; determining and submitting adjustments; and updating spreadsheets.
- Processes service orders efficiently with minimal error to ensure they are fulfilled by Field personnel. In addition, process new, disconnect or transfer of service based on customer requests.