Skip to Main Content

Customer Service Representative

Kavaliro Kissimmee, FL

  • Posted: over a month ago
  • Full-Time
Job Description

Summary of the skills set needed to perform in this role below:

The role of the Customer Service Representative will be responsible for replying to customer calls, processing requests; providing data and information to customer service field technicians; scheduling field appointments, interacting with internal and contracted billing agents; ensuring proper billing and adjustments; obtaining and correcting documentation; assist with payment options.

ESSENTIAL FUNCTIONS:
  • Manages account billing by answering customer inquiries through the evaluation of accounts. In addition, provide assistance with collection activities through education and providing assistance with payment methods.
  • Corresponds with customers by answering incoming phone calls; replying to customer requests and e-mails; distributing field technicians; replying to requests for water; and aiding customers on water outages
  • Adjusts customer accounts by informing customers on adjustment policies; offering information on paperwork to ensure the adjustment to an account; recording adjustment requests; collecting necessary reads and documentation; determining and submitting adjustments; and updating spreadsheets.
  • Processes service orders efficiently with minimal error to ensure they are fulfilled by Field personnel. In addition, process new, disconnect or transfer of service based on customer requests.

Kavaliro

Address

Kissimmee, FL
USA
View all jobs at Kavaliro

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.