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Professional Services Consultant - IT Complete

Kaseya Careers
Miami, FL
  • Posted: over a month ago
  • Full-Time
Job Description

Kaseya® is the leading global provider of complete IT Management Solutions for managed service providers (MSPs) and internal IT organizations. Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Join the company with the industry's most comprehensive, integrated IT management platform that empowers businesses to be more efficient, profitable, and successful.

Kaseya has achieved a valuation of over $10 billion USD as well as sustained, strong, double-digit growth over the past several years. The company is backed by Insight Venture Partners (www.insightpartners.com) and TPG (www.tpg.com), two of the leading global private equity firms investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 25 countries across a wide variety of industries. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and to hear from one of our Team Leads, please visit: I Am Kaseya.

Title : Professional Services Consultant

Duration : Fulltime

Location: Miami, FL(0n-Site)

Job Description

To enhance the global team, we are hiring a Professional Services Consultant with strong and proven customer implementation experience in the IT market. This role can take on many aspects from running an implementation as a technical lead to reviewing and integrating multiple modules of our IT Complete Suite of software solutions. Will work closely with management to define programs and create standardized documentation to support all consulting services.

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

Required Skills

3+ years of experience in an IT consulting environment in a customer-facing role

Experience delivering customer solutions using Kaseya suite or similar software

Strong general knowledge of software development lifecycle and B2B SaaS

Strong sense of time management

Comfortable dealing with a wide array of people, sometimes in difficult situations

Technical mind with a strong passion for technology

High-volume project delivery experience

Demonstrated strength in problem-solving

Incredible attention to detail, passion for punctuation

Self-motivated, decisive, with the ability to adapt to change and competing demands quickly

Able to work with minimal supervision, naturally take initiative to get things done

Self-motivated to train independently with online resources

Proven ability to multitask and stay organized in a fast-paced environment

Exceptional verbal and written communication ability

Responsibilities

Works with leading IT providers globally to help them achieve massive efficiency

Delivers consulting projects for customers who are implementing and maximizing Kaseya software

Follows standardized operating procedures

Identifies opportunities for improvement in customer processes

Updates project documentation

Maintains strong working relationships with customers

Makes recommendations for problem resolution

Continuously improves product knowledge and helps to develop best practices around IT Documentation and IT Business processes

Coordinates resources and activities to support project objectives

Provides peer training when required

Other duties as assigned

This role offers a competitive base salary. Other benefits of working at Kaseya include:

  • Full Health Benefits (portion paid by company)
  • Paid Time Off Policy (PTO)
  • Paid parking & free access to building gym
  • Casual attire every day
  • 401(k)

Join the Kaseya growth rocket ship!

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya Careers

Address

Miami, FL
USA

Industry

Technology

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