Professional Services Consultant - IT Complete
- Posted: over a month ago
Kaseya® is the leading global provider of complete IT Management Solutions for managed service providers (MSPs) and internal IT organizations. Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Join the company with the industry's most comprehensive, integrated IT management platform that empowers businesses to be more efficient, profitable, and successful.
Kaseya has achieved a valuation of over $10 billion USD as well as sustained, strong, double-digit growth over the past several years. The company is backed by Insight Venture Partners (www.insightpartners.com) and TPG (www.tpg.com), two of the leading global private equity firms investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 25 countries across a wide variety of industries. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and to hear from one of our Team Leads, please visit: I Am Kaseya.
Title : Professional Services Consultant
Duration : Fulltime
Location: Miami, FL(0n-Site)
To enhance the global team, we are hiring a Professional Services Consultant with strong and proven customer implementation experience in the IT market. This role can take on many aspects from running an implementation as a technical lead to reviewing and integrating multiple modules of our IT Complete Suite of software solutions. Will work closely with management to define programs and create standardized documentation to support all consulting services.
If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.
3+ years of experience in an IT consulting environment in a customer-facing role
Experience delivering customer solutions using Kaseya suite or similar software
Strong general knowledge of software development lifecycle and B2B SaaS
Strong sense of time management
Comfortable dealing with a wide array of people, sometimes in difficult situations
Technical mind with a strong passion for technology
High-volume project delivery experience
Demonstrated strength in problem-solving
Incredible attention to detail, passion for punctuation
Self-motivated, decisive, with the ability to adapt to change and competing demands quickly
Able to work with minimal supervision, naturally take initiative to get things done
Self-motivated to train independently with online resources
Proven ability to multitask and stay organized in a fast-paced environment
Exceptional verbal and written communication ability
Works with leading IT providers globally to help them achieve massive efficiency
Delivers consulting projects for customers who are implementing and maximizing Kaseya software
Follows standardized operating procedures
Identifies opportunities for improvement in customer processes
Updates project documentation
Maintains strong working relationships with customers
Makes recommendations for problem resolution
Continuously improves product knowledge and helps to develop best practices around IT Documentation and IT Business processes
Coordinates resources and activities to support project objectives
Provides peer training when required
Other duties as assigned
This role offers a competitive base salary. Other benefits of working at Kaseya include:
- Full Health Benefits (portion paid by company)
- Paid Time Off Policy (PTO)
- Paid parking & free access to building gym
- Casual attire every day
Join the Kaseya growth rocket ship!
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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