IT Systems Administrator & Consultant - Nonprofit
Karen Andrews Group Ann Arbor, MI
- Posted: over a month ago
Job Description: Our client, NEW, inspires and equips mission-driven people, organizations, andcommunities to realize their visions of a just and thriving society. More information can be found on NEW's website. The IT Systems Administrator & Consultant is part of NEW's comprehensive set ofprograms, services and support to nonprofit organizations in Southeast Michigan. Thetechnology team provides managed IT services and consulting for small to mid-sizenonprofits. We are guiding our clients on a modernization journey to provide more robust,secure, and state of the art IT solutions. We are migrating them to cloud-based solutionslike Microsoft Azure, Office 365 and Google Workspace. Along with migrating data and updating technology, our role is to ensure that our clientscan effectively utilize technology. Whether it is through individualized support via our helpdesk or leading group learning sessions, we are focused on enabling our clients to mastertechnology that enables them to deliver on their mission. As a member of this team you will be working directly with an assigned group of nonprofitsto manage their technology needs and planning. You'll work closely with three othersystem administrators/consultants and two Co-directors in the ongoing support of ourclients. Our client base is made up of diverse people with varying IT knowledge. You'll thrive in thisrole if you're a patient, friendly, caring, and down to earth person. Our goal is to helppeople use technology in ways that enable them meeting their missions and visions. Team members can expect 40-45 hours/week including some non-traditional hours andsome weekends. Primary DutiesSystem Administration/Client Support (~50%)Build and maintain positive relationships with our clients and colleagues.Work closely with point of contact for tech issues and permissions.Respond, troubleshoot, and resolve support requests from clients via phone, email,and screen sharing.Respond, troubleshoot, and resolve tickets generated by monitoring systems.Perform on-site troubleshooting and resolution of IT issues.Monitor, prioritize, and update support tickets in our Helpdesk software.Setup and deploy virtual servers, desktops, laptops, and other devices during newclient installations.Migrate existing data from email clients and legacy email systems to Google Appsand Microsoft Office 365.Manage Cloud systems for email, file sharing, and virtual servers.Create and maintain an inventory of workstations, laptops, and servers.Complete Monthly and yearly server maintenance, including backup managementof data.Schedule onsite appointments on an as needed basis. Consulting and Training (~40%)Provide trusted guidance and technology planning to nonprofit clients.Develop training materials for end-users to increase internal competencies andunderstanding of client IT systems.Meet with each client in your cohort quarterly.Conduct yearly tech assessments and inventory of client sites. Client Retention and Program Administration (~10%)Foster strong relationships with organizational leaders.Communicate any client leadership transitions as needed to Directors.Catalog recurring client issues.Create monthly status reports of clients issues and status of servers, whereapplicable.Update Zendesk with organizational information including licenses, logins, type ofshared files, etc. Position criteria:Must be able to work independently at times and learn new skills.The ability to research problems when solutions are not immediately known oravailable is very important.The ability to effectively communicate, assist, and support clients and co-workers isnecessary.Ability to work in a team and to provide leadership are desired.This position will be hybrid with some remote, some work in our Ann Arbor office,and some onsite at the client locations throughout Southeast Michigan.This position requires travel to locations within a 1 hour radius of Ann Arbor,including Detroit, Southfield,Chelsea, Okemos, and Flint.The primary hours of this position will either be 8-4 or 9-5, Monday through Friday.This position requires after hours (nights and weekend) on call support 1 week outof every 6 weeks or as needed for support. Education & Training:An Associates or Bachelor's degree, Certification and/or equivalent work experience withdemonstrable skills in Computer Science, Computer Information Systems, or ComputerNetworking. Qualifications/Competencies 1. Prior Work ExperienceAt least three years of experience working in an IT department, Tech Support helpdesk orother customer service environment is strongly preferred.Experience as a SystemsAdministrator or Systems Analyst will also be considered. 2. Technical CompetenciesExtensive knowledge of Microsoft Windows 10, 8, and 7 operating systems as itrelates to an end user.Working knowledge of Mac OS X operating systems as it relates to an end user.Working knowledge of Microsoft Windows Server 2019, 2016, 2012 R2, 2012, and2008 R2 operating systems.Working knowledge of Terminal Services, Active Directory, Group Policy, FolderRedirection, Roaming Profiles, NTFS Permissions.Working knowledge of networking devices such as routers, switches, firewalls, andwireless access points.Working knowledge of networking protocols such as TCP/IP, DHCP, DNS, SMTP,IMAP, POP3, SSH.Working knowledge of remote access technologies such as Remote Desktop, VNC,Splashtop.Working knowledge of the Linux operating system, preferably Ubuntu Linux orother Debian-based systems.Working knowledge of Enterprise Level email systems such as Google Apps, Office365 and Microsoft Exchange.Working knowledge of virtual environments.Familiarity with smart phones such as iPhones, Androids, and Windows smartphones and tablets.Familiarity with Thin Client technologies such as the Linux Terminal Server Project.Working knowledge of cloud platforms; Google Workspace, Microsoft 365, MicrosoftAzure.Knowledge of programming or scripting language(s) a plusKnowledge of MySQL and MSSQL database administration is a plus.Knowledge of CMS's such as Wordpress, Drupal, and Joomla a plus. 3. Behavioral CompetenciesService Oriented: Thrives on human interaction; enjoys providing helpful and timelycustomer service (a service-oriented mindset is critical).Team Player: Prioritizes the needs of the organization above other considerations; assumesroles outside scope of job description when necessary to keep organization runningsmoothly and help meet customers' needs; enthusiastically embraces the "servantleadership" philosophy for working with colleagues and customers.Entrepreneurial Mindset: Embraces a mission-based business model where everyemployee is accountable for the organization's success in achieving its earned revenuegoals.Project Management: Able to work on multiple projects at once; very strong organizationalskills. NEW's Core Values:Because we believe that communities, organizations and people are filled with potentialwaiting to be unleashed...We Honor the rich diversity of people, experiences and ideas.We Invest in our people, clients, and communities.We Seek to Understand by promoting lifelong learning for ourselves and ourclients.We Collaborate by supporting each other as team members and throughpartnerships.We Innovate by encouraging creativity and finding solutions.We Deliver exceptional service - every time. NEW's Statement on Diversity:We believe that our mission is most effectively fulfilled through a commitment toinclusiveness and a sense of belonging as core values and practices. We maintain thatbuilding and sustaining diversity requires an ongoing commitment to inclusion that mustfind full expression in our organizational culture, values, norms, and behaviors. We aim tolead by example, viewing and encouraging diversity as a fundamental and abiding strengthof NEW, the nonprofit sector in Southeast Michigan and beyond. NEW strongly values equity and believes in a just and fair society where all can participate,prosper, and reach their full potential. We work towards a more inclusive world and assuch we are an equal opportunity employer and do not discriminate against any employeeor applicant for employment because of race, skin color, ethnicity, religion, gender, sexualorientation, national origin, disability, age, marital status, military status, pregnancy, orparenthood. NEW is committed to maintaining a diverse and multicultural workingenvironment.
Karen Andrews Group
AddressAnn Arbor, MI
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