Technology Support Lead

JOB TITLE: Technology Support Lead

SUMMARY
This position is responsible for the overall management and support of IT infrastructure, technology vendor relationships, information security, and technology operations at KSPHQ. The role will research, design, recommend, and implement technology solutions that align with and support the strategic goals and mission of the organization. The Technology Support Lead is expected to work primarily on-site, 40 hours a week as a full time, non-exempt, benefits eligible position at KSPHQ and will report to the Business Manager. 

ESSENTIAL DUTIES

• Prioritizing, troubleshooting, and resolving support issues impacting hardware, infrastructure, and KSPHQ staff.
• Overseeing end user hardware procurement, deployment, onboarding, and retirement along with maintaining an accurate inventory of all hardware.
• Documenting and maintaining all licensing, subscriptions, and contracts with IT vendors while holding them accountable to service levels and deliverables.
• Ensuring critical infrastructure, software, websites, and systems including but not limited to servers, switches, Wi-Fi, firewalls, VOIP phone systems, call center management systems are maintained and operational on a 24/7 basis.
• Supporting leadership in researching, vetting, recommending, and implementing innovative technologies that support the mission of KSPHQ.
• Assuring all IT processes, procedures, and policies are documented, reviewed, and updated regularly.
• Developing training resources for staff and providing in-person or virtual training on existing and new technologies, software, and tools.
• Developing and delivering effective written and verbal communications on technology initiatives for all levels of KSPHQ staff related to changes, updates, and outages.

QUALIFICATIONS
All computer programming, documentation, and/or software applications created or modified as a requirement for this position are considered “work for hire” under Section 101 of the Copyright Act 17 U.S.C. 101 and will remain exclusive property of KSPHQ. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

   REQUIRED

• Associate’s Degree
• Five years of experience  installing, maintaining, and troubleshooting PC systems, infrastructure, and enterprise software 
• Above-average customer service skills are required
• Ability to troubleshoot advanced computer systems and hardware
• Ability to troubleshoot advanced networks and infrastructure
• Ability to troubleshoot advanced software installations and performance issues
• Ability to communicate clearly and concisely in a pleasant, helpful manner

   PREFERRED

• Network/Security Certifications
• Bachelor’s degree
• G-Suite experience
• Occasional travel may be required (10% or less).

LOCATION & WORK ENVIROMENT
This position is eligible to work a hybrid remote schedule after a probationary period. The employee must reside within a reasonable distance of KSPHQ offices to support and troubleshoot on-premise infrastructure and hardware. The employee frequently is required to sit. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

DIVERSITY, EQUITY, INCLUSION & BELONGING

It is KSPHQ’s intention to create and foster a diverse and inclusive work environment. We are an equal opportunity employer. All applicants will receive employment consideration without discrimination toward race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

COMPENSATION & BENEFITS

• Full time, Exempt, Salaried
• $58-65,000.00 per year
• Employer shared plan for Long Term Disability, Health, Dental, and Vision Insurance
• Short Term Disability, employer paid
• 401k with 5% match by employer
• Professional development opportunities
• Paid time off
• Voluntary: Life Insurance, FSA Health, FSA Dependent Care, Accident coverage
• EAP Program
• $75 monthly cell phone stipend

Powered by JazzHR

aImaVEH9YX