KPERS isn’t about pensions. We’re about people. Consider joining our KPERS family as a Benefits Supervisor. We have two positions open!
KPERS provides disability and death to protect public employees while they are still working, and guarantees them lifetime benefits when they retire. Our membership includes people from all walks of life in a variety of jobs with one thing in common - serving Kansans. The fiduciary standard is our guiding principle and driving force. That means we put the interest of our members first and foremost and are committed to providing them the best possible service.
KPERS offers competitive benefits and annualized salary range of $56,825 to $68,161, commensurate with experience and qualifications. Applications will be accepted until Monday, August 24, 2020. Remote work is not applicable for these positions and will require attendance onsite.
The Benefits Supervisors are responsible for planning, organizing, and managing the activities of a KPERS Infoline team, which encompasses call center activities and multiple benefit programs within the Retirement System, such as retirement, death, disability, withdrawals, enrollment, and service purchases. Requires coordination with other units, divisions, and agencies and determining scheduling needs to meet goals for delivery of customer service. Requires an in-depth knowledge of KPERS statutes, rules, policies and procedures. The Benefits Supervisor has frequent contact with KPERS staff, members, employers, attorneys, judges, beneficiaries, financial advisors, and other stakeholders.
Responsible for the direct supervision, including hiring and disciplinary actions, professional development, team building, assigning workload and evaluation of an Infoline team that is responsible for calculating and processing benefits. Supervises various members of the team responsible for providing information about KPERS benefits and related subjects, primarily over the telephone. Must establish and maintain a positive and effective team environment conducive to collaboration, communication and high morale.
Determines reference and training needs for full-time call center team members required to be knowledgeable in all phases of KPERS matters including, but not limited to, membership and enrollment, employer reporting and remitting, service purchases, benefit counseling, and claims processing. Determines reference and training needs for team members who calculate and process benefit payments and other transactions. Works with other team leaders to develop, review, and update all reference materials.
Resolves most complex member and employer customer service issues for the team. Decisions are made within the limits of established policy and guidelines. Requires interpreting guidelines, regulations, policies, and laws; as well as, technical competence in the team’s assigned programs. Very complex situations may be submitted to a superior for resolution.
Prepares statistical data and makes recommendations regarding equipment and team needs. Reallocates resources as needed. Attends departmental staff meetings and reports to management on attainment of goals. Evaluates, and develops alternatives for and resolves issues. Advises appropriate staff of areas needing attention.
Makes recommendations and collaborates in the development and revision of section policy and procedures. Ensures policies, procedures and controls are followed so needs and priorities of members, employers, and KPERS staff are met. Makes recommendations and collaborates in development and revision of informational material and forms for customer constituencies and educational material for staff.
Completes special projects as assigned to carry out the mission and goals of the System.
- Health, Dental & Life Insurance
- Paid Holidays & Leave
- Paid Parental Leave
- Tuition Assistance
- Professional Development
- Covered Parking
- Infants at Work
- Public Service Loan Forgiveness Program
An undergraduate degree from an accredited four-year college or university in business, management, public administration or relevant field. Experience may be substituted for education as determined relevant by the agency.
Three years of experience in public or benefits administration with two years of professional supervisory experience. Education may be substituted for experience as determined relevant by the agency.
Skills and Abilities
- Commitment to excellent customer service.
- Ability to establish and maintain positive relationships and team environment.
- Excellent work ethic.
- Strong attention to detail.
- Ability to maintain harmonious working relationships with a diverse group of people.
- Ability to interpret State policies, regulations, statues, policies and directives.
- Ability to convey complex and sensitive information in an understandable manner.
- Ability to problem solve with strong analytical and critical thinking skills.
- Strong interpersonal skills and ability to communicate and manage well at all levels of the organization.
- Excellent written and oral communication skills.
- Ability to compare figures accurately and reconcile discrepancies.
- Experience working with computer applications.
- Proficiency with computer record keeping systems and Microsoft Office products.
- Proficiency in Spanish is a plus.
- Ability to work onsite
Kansas Public Employees Retirement System
Why Work Here?KPERS provides disability and death benefits to protect public employees while they are still working, and guarantees them lifetime benefits when they retire. Our membership includes people from all walks of life in a variety of jobs with one thing in common - serving Kansans. The fiduciary standard is our guiding principle and driving force. That means we put the interest of our members first and foremost and are committed to providing them the best possible service.
We have a meaningful mission and awesome workplace culture. We offer great benefits and competitive compensation package.