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Customer Service Representative

Kanon Electric Inc
Milton, WA
  • Expired: January 10, 2022. Applications are no longer accepted.

Kanon Electric is looking for a customer service representative to join our team in our Milton office. This person will drive customer satisfaction by fielding inquiries on the phone, addressing pain points, and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

 

Responsibilities:

 

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests, and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
  • Track interactions in CRM - Record customer interactions in the internal system for cross-functional awareness and relationship development.

 

Requirements:

 

  • 1-2 years of proven experience in supporting client success on the phone.
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system


 

About Kanon Electric:

 

Kanon Electric is a residential electrical service company dedicated to making our CLIENT's HOMES SAFER, more efficient, and more comfortable while providing more PEACE OF MIND. We do this by having highly trained and dedicated craftsmen SERVING OUR CLIENTS NEEDS with an emphasis on newer technologies and installation practices. To be known as the company that operates with the HIGHEST INTEGRITY and PROFESSIONALISM in our marketplace.

 

Our employees enjoy a work culture that promotes a Win-Win-Win philosophy.

 

Kanon Electric's benefits include

                    Depends on experience, $15+  an hour with call booking incentive tiers

  • IRA with 3% match  
  • 100% tuition reimbursement for any job-related schooling and training
  • 100% paid medical, dental, and vision (For employee)
  • 1 hour paid time off for every 40 hours worked (federal)
  • 6 paid holidays
  • Aflac
  •  life/disability with 20K death benefit
  • Legal Shield
  • Great company culture
  • Growing company with room for advancement
  • 40 hours paid time off after 1 year of continuous employment
  • 80 hours paid time off after 3 years of continuous employment
  • 120 hours paid time off after 6 years of continuous employment

 

Employees can also take advantage of:

- 10% savings at Jiffy Lube for you and your family10% savings at Jiffy Lube for you and your family

-   Company Chaplain

- Flexible Schedule

 

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Kanon Electric Inc

Address

Milton, WA
98354 USA

Industry

Business

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