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Customer Care Representative

KALAHARI ELECTRICAL SERVICES LLC
Lawrenceville, GA
  • Posted: over a month ago
  • $17 to $20 Hourly
  • Full-Time
  • Benefits: medical,
Job Description

Do you meet the following requirements?

  • High School Diploma or GED
  • Ability to pass a drug test and background check
  • Must have a valid and current driver’s license
  • Must have a clean driving record
  • Outgoing and Friendly

...then we have an opportunity for you to be part of our team. Are you ready to represent a company that stands out in its commitment in "When only the best will do",as not just a slogan, but something we strive and work towards every day? If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then Kalahari Electrical Services is the company for you. We are a family owned and operated company serving Gwinnett and the Greater Atlanta Metro. We are your neighborhood service company who cares more about customer satisfaction than anything else. At Kalahari Electrical Services we pride ourselves in taking care of our team members, they are not just employees, we are a team and a family.

We are seeking an experienced customer service professional to join our team.

Job Summary

The CCR supports the day-to-day operations of the company and is the primary point of contact for customers. The CCR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CCR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CCR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CCR must have the ability to function as a part of a team and be able to think creatively and critically

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.

Minimum Qualifications

  • High school diploma/GED required
  • Associate degree preferred but not required
  • Self-starter, reliable, flexibility with hours
  • Strong customer service skills
  • Present and communicate professionally (written and verbal)
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • Strong knowledge of Microsoft Excel, Word and Powerpoint
  • Must be a critical thinker - Strong English composition skills
  • Telephone etiquette and working knowledge of email systems
  • Ability to develop tools that create efficiencies within department
  • Bilingual a plus, not required

Physical Demands:

  • Climbing up and down stairs from time to time
  • Moderate lifting may be required (15-20) pounds
  • Ability to work more than 40 hours per work week and up to 12 hours per day

Benefits

  • Earn up to $20-00 per hour
  • Medical Insurance Contribution
  • Paid Holidays and Vacation days

More about our Company

  • We have won Best Of Gwinnett 4 years in a row
  • We have a BBB A-Plus rating
  • as well as a 4.9 Rating on Google

Working Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
  • Dress code is business casual
Company Description
Kalahari Electrical Services is a family-owned business with very strong values. We deliver 100 % satisfaction guaranteed service every day and live by our motto “When only the best will do” when hiring Team members as well as during the execution of our work. We are actively seeking highly motivated, talented, friendly, hard-working people with the right attitude to join our family.

KALAHARI ELECTRICAL SERVICES LLC

Why Work Here?
Over 20 years dedicated service build on our principles of honesty, integrity and excellence

Kalahari Electrical Services is a family-owned business with very strong values. We deliver 100 % satisfaction guaranteed service every day and live by our motto “When only the best will do” when hiring Team members as well as during the execution of our work. We are actively seeking highly motivated, talented, friendly, hard-working people with the right attitude to join our family.

Address

4790 Sugarloaf Parkway Lawrenceville

Lawrenceville, GA
USA

Industry

Business

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