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Principal IT Business Operations Consultant

Kaiser Permanente Oakland, CA
  • Posted: November 10, 2019
  • Full-Time

As a Principal IT Bus Ops Conslnt, you will lead the Kaiser Permanente (KP) Information Technology (IT) organizational performance monitoring process that defines relevant IT performance indicators, systematic and timely performance reporting, and requires prompt acting upon deviations. Accurate, complete, and timely monitoring of organizational performance is critical to IT achieving its strategic and business objectives in a consistent and sustained manner. It also allows better transparency, understanding and management of IT strategy, policies, benefits, costs, and service levels. KP IT maintains a monitoring framework, methodology, process, and CIO dashboard for measuring IT organizational performance against stated strategies, goals, objectives, and contribution to the business (e.g., operational, risk, information security, financial, etc.).
As the product owner of the CIO dashboard, this position is responsible for leading the IT organizational performance monitoring process, monthly/quarterly dashboard publication, and action item resolution. In addition, this position is responsible for providing the thought leadership, strategic planning, and IT operational expertise to effectively manage and optimize the CIO dashboard throughout the end-to-end product management lifecycle; therefore, significant experience in IT operations management, performance reporting/analytics, stakeholder management, and executive-level engagement is required.
This position directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, and operational readiness assessment. The role is responsible for forecasting future business technical and operational information needs. This role oversees the implementation of cross-initiative technology and consults on systems and business process activities.This role also partners with leadership to develop and define the business/technology strategy and aligns technology plans with business unit and KP's national and regional strategies.
Essential Responsibilities:
+ Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.
+ Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
+ Forecasts business's future technical and operational information needs.
+ Partners with Executive Leadership to develop and define the business/technology strategy.
+ Strategically aligns technology plans with business unit and KP's national and regional strategies.
+ Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
+ Oversees the implementation of cross-initiative technology or business process integration plans.
+ Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process initiatives.
+ Consults on inter- and/or intra-regional systems and business process activities.
+ Provides support to cross-functional management and leadership in the development of business relationships that support the department's objectives to address business and/or technology issues.
+ Consults on the integration of application systems regarding their operational and training implications.
+ Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required information and training for effective system or process operations.
+ Negotiates agreements on deliverable due dates, requirements, and resources with leadership.
+ Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas.
+ Develops and maintains resource (for example, associates, vendors, infrastructure) capacity planning and demand management processes and reports.
+ Develops, tracks, and oversees annual IT projects, staffing, purchasing, operations, and/or capital budgets.
+ Leads the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).
+ Reviews and leverages summary performance metrics and outcomes to drive ongoing operational changes and improvements.
+ Oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
+ Conducts, reviews, and summarizes research on topics related to technology and business initiatives for leadership and other key stakeholders.
+ Leads and/or ensures departmental support in the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.
+ Oversees the resolution of problems in technology and business solutions.
+ Provides senior leadership with local, national, and international trends and legislative changes in healthcare technology and information systems.
+ Takes accountability for technologies, systems solution design, data, and metrics to ensure alignment with the organization's vision, goals and objectives.
+ Ensures alignment, coordination and appropriate representation with other National Initiatives.
+ Takes accountability for the preparation of source documents and technical/business manuals and enforces the use of established and documented IT processes, tools, and best practices.
+ Consults with departments and IT managers to ensure general security-physical, infrastructure, network, application- controls are in place.
+ Consults with departments and IT managers to ensure business continuity and disaster recovery-procedures and infrastructure procedures are in place.
+ Partners with departments and IT managers to influences and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
+ Ensures departments maintain a knowledge repository of current technology and business processes.
+ Forecasts business's future technical and operational information needs.
+ Partners with Executive Leadership to develop and define the business/technology strategy.
+ Strategically aligns technology plans with business unit and KP's national and regional strategies.
+ Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
+ Oversees the implementation of cross-initiative technology or business process integration plans.
+ Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process initiatives.
+ Consults on inter- and/or intra-regional systems and business process activities.
+ Provides support to cross-functional management and leadership in the development of business relationships that support the department's objectives to address business and/or technology issues.
+ Consults on the integration of application systems regarding their operational and training implications.
+ Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required information and training for effective system or process operations.
+ Negotiates agreements on deliverable due dates, requirements, and resou

Kaiser Permanente

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Oakland, CA
94606 USA

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