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PC Support Technician

Kairos Consulting Services, LLC Anaheim, CA
  • Expired: 20 days ago. Applications are no longer accepted.

We are seeking a PC Support Technician to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

  • Preventive Maintenance
  • · Performs preventative maintenance on all electronic devices and peripheral equipment.
  • Incident Management
  • · Performs 2nd level support; troubleshooting and resolving hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices.
  • · Performs research and develops solutions for hardware and software issues.
  • · Updates incident records and knowledge base with appropriate and timely information.
  • Problem Management
  • · Recommends and develops solutions, resolve problems associated with incidents, and update problem records.
  • · Conducts root cause analysis.
  • · Submits requests for change records to remove errors.
  • Customer Service
  • · Updates customer with progress.
  • · Provides services per SLAs.

  • · BS/BA degree in related discipline OR equivalent work experience
  • · 2 – 3 years of working experience
  • · Working experience supporting end-user computing devices
  • · Working experience troubleshooting Windows and Mac operating systems
  • · Working experience troubleshooting mobile operating systems (iOS and Android)
  • · Working experience working with a ticket management/service desk system
  • · Working experience in an ITIL-based environment
  • · Working experience as a participant in a change management process
  • · Working experience of Microsoft Office products
  • Technical certifications such as A+, Network+, MCP, MCDST

Kairos Consulting Services, LLC

Why Work Here?

Great company with outstanding professionals that consistently deliver quality results, on time and on budget. Join a winning team.

Kairos Consulting Services, LLC is a professional services company based in Atlanta, Georgia. We specialize in Consulting, Staffing, and Website Design. Our professionals offer a range of services to suit every organization, regardless of size. Our clients remain involved in the process from inception to implementation and delivery. Let us create solutions that will deliver the results your business deserves.

Address

1320 N Tustin Ave, Anaheim, CA
Anaheim, CA
USA

Website