Skip to Main Content

Member Service Representative

KaiPerm Northwest Credit Union Portland, OR

  • Posted: over a month ago
  • Full-Time
  • Benefits: life insurance, medical, vision, 401k, dental
Job Description

Use your enthusiastic customer service experience and positive personality to help Kaiser Permanente employees/retirees and families succeed financially.

  • Our employees are the face of the credit union and critical to developing strong member relationships. Your performance is essential to KaiPerm Credit Union’s success.

  • Covid working hours: You will work three days a week from 7:00 am – 7:00 pm and have four days off.  We will pay you for 40 hours.

  • Location: Main office is 7505 NE Ambassador PL, Suite A.  Portland, OR

 

What you will need to be successful:

  • Relevant experience in the financial services industry is preferred.
  • A desire to help our members Get Ahead Financially
  • High School diploma or GED
  • Positive attitude and an engaging personality
  • Excellent customer service skills
  • Give your best effort every day
  • Make good decisions
  • Strong computer skills- including typing, ten-key, and working knowledge of Microsoft Office programs.

What you will be doing:

  • Displaying consistently good service standards to help our members

  • Provide an outstanding service experience in person and by phone.

  • Responding to member requests, problems, and complaints directly or in collaboration with team members from other departments and areas.

    What KaiPerm will do for you – a safe workplace with robust benefits

  • Provide full time and stable employment

  • We will train you

  • We have two teams – one team works Monday – Wednesday.  The other team works Thursday – Saturday.

  • A challenging work environment

  • 90% paid Medical, Vision and Dental insurance for you.  We will pay fifty percent toward your family medical, dental and vison coverage.

  • Employer paid Life and Disability Insurance

  • 401k plan with 5% employer match

  • A bonus plan depending on company performance – up to 11%

  • 100% Employer-paid life insurance/AD&D package (up to $50,000)

  • An incentive plan depending on your team’s performance

  • Up to 17 days PTO in your first year of employment

  • A flexible spending account

  • Timely salary reviews (you get 2 in your first year!)

  • Free parking at 3 of our branches (Westside Hospital, Kaiser Building and Ambassador Pl.)

Education and Experience

  • High School diploma or GED equivalent
  • 1 year of cash-handling experience required; prior banking experience preferred.
  • Job Description:

  • KaiPerm strives to maintain a friendly environment where everyone wants to work.  

  • Performs financial transactions (Deposits, withdrawals, check cashing, loan payments)

  • Verifies negotiable items and member identification

  • Maintains and balances assigned cash drawer daily

  • Recognizes members’ needs to proactively open, maintain and update all accounts

  • Process consumer loans and refer other products such as investment service

  • Computer basics and phone etiquette, along with excellent oral and written communication skills are required

.

Company Description
KaiPerm Northwest Credit Union has 3 branches, 2 locations in Portland and a branch in Hillsboro. We currently have 12 employees. We offer an excellent benefits package, including medical/dental/prescription/vision (with 50% spouse/child contribution), 401k (with up to 5% employer match) and Incentive Program. As a single sponsor credit union we service only Kaiser Permanente employees, families, and insurance holders.

KaiPerm Northwest Credit Union

Why Work Here?
Great benefits, great team to work with

KaiPerm Northwest Credit Union has 3 branches, 2 locations in Portland and a branch in Hillsboro. We currently have 12 employees. We offer an excellent benefits package, including medical/dental/prescription/vision (with 50% spouse/child contribution), 401k (with up to 5% employer match) and Incentive Program. As a single sponsor credit union we service only Kaiser Permanente employees, families, and insurance holders.

Address

7505 NE AMBASSADOR PLACE SUIT A PORTLAND OR 97220

Portland, OR
USA
View all jobs at KaiPerm Northwest Credit Union

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.