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IT Project Manager Senior - Contact center implementation

KYYBA Fort Worth, TX
  • Expired: over a month ago. Applications are no longer accepted.

Longterm contract - Locals only - US Citizen or Greencard

Six or more years of experience managing the implementation of Contact Center solutions.

Telecom experience with SIP, RTP implementations, phone configurations and protocols.

Understanding and experience in solution integration with Voice carriers

Overall awareness of call center technology industry in regards to current trends, emerging technology and overall industry future direction

Experience with both On-Premise client server as well as public and private cloud implementations, architecture, and governance implications with each approach

Experience in implementing contract center environments and the technologies involved with multiple Vendor offerings.

Minimum 8 Years Experience Required

Managing large-scale organization-wide contact center implementations

Define project/program objectives, requirements and priority, prepare a high level roadmap as well as identify desired outcomes.

Scoping, planning, and executing multiple projects in accordance with contractual requirements, including financial and resource management for on-time, on-budget delivery

Overcoming project obstacles and adjusting as needed to stay on course.

Applying project management best practices and managing communication processes and project reporting to all stakeholders.

Seek to improve Overall Customer Satisfaction for Project/Program delivery.

Exercises considerable judgment in developing methods, techniques & evaluation criteria for obtaining results.

Provide high level project and program communication from a central venue which includes but is not limited to defining the projects/programs project management standards, tools, templates and measurement criteria.

Providing a high-level schedule defining major milestones, deliverables and target dates across the project/program mitigating schedule and resource conflicts as applicable

Managing change as related to scope and contract as well as change initiated by project priorities, strategies and environmental impacts.

Stakeholder management of key external/internal, secondary and TPV team members.

Facilitate the identification of timelines, management dashboards and financial scorecards for the PS project/program to keep executives and stakeholders current on progress and potential red flags

Financial Management identifying:

Contract breakdowns by product, revenue accrual and billing type

Validation of invoicing

Control of actuals and overages

Identifying and mitigating project/program risks and issues before they become crises

Ensuring prompt problem and escalation resolution

Drive business results and maximize team performance in a continually changing environment.

Ensure a safe and ethical work environment by complying with the Code of Conduct and all Company policies.

Experience managing large-scale organization-wide technical implementations. Ideally in communications or large infrastructure solutions.


Why Work Here?

Great opprotunities with Kyyba!

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Disclaimer: All applicants must submit to background check and drug screening. Kyyba is an Equal Opportunity Employer Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply Job Description OR link Rewards: Major Medical Coverage, including dental and vision 401k Term life Short-term disability Long-term disability Pre-paid legal plan Identity theft plan Medical and dependent FSA HSA Paid time off Paid holidays Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client SELECT AWARDS • An INC 5000 company for 10 years • Corp! Michigan Economic Bright Spots • Crain’s Detroit Business Top Staffing Service Companies in Detroit • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions • Best of MichBusiness winner in HR Wizards & Partnerships • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest • 101 Best & Brightest Companies to Work for in Michigan


Fort Worth, TX 76177
Fort Worth, TX