Skip to Main Content

Customer Care Representative

KYYBA
Charlotte, NC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

·         The Computer Room Operator provides support for the Customer Care & Aftersales (CCA) Parts Distribution Center (PDC) Computer Room Operation as a member of the Computer Room Print Operations team, reporting to the Lead Computer Room Operator & IT Site Operations Manager.

Description:

·         The Computer Room Operator will work with other members for the Computer Room Operations staff to support production-related IT activities for their respective Customer Care & Aftersales (CCA) site.

·         Provide support for the Computer Room Operation which allows for the efficient & timely delivery of print tags to plant floor personal, per the responsibilities noted below.

·         Perform tasks relating to onsite support for basic/intermediate requests for infrastructure IT support.

·         Must be able to take direction from multiple sources & able to multitask & prioritize tasks appropriately.

·         Strong written & verbal skills with the ability to work with a diverse group of personnel, onsite & remote.

·         The computer room operator will use strong customer service skills, knowledge of IT systems, and manual dexterity to deliver IT services to the CCA warehouse operations team.

Responsibilities:

·         Entering parameters into Warehouse Mgmt. System (WMS) application for execution of order draws.

·         Printing and sorting of pick tags, shipping documents, and daily reports.

·         Use, operation, installation, configuration (hands on) of printers, thin clients, PC’s, and scanners

·         Perform IT and non-IT related business functions at Customer Sites.

·         Maintaining and executing Standard Operating Procedures (SOPs).

·         Interface with Computer Room Operations teams located at various CCA sites, along with remote Application Owners.

Education or Equivalent Experience:

·         Good customer service, team work, and interpersonal skills

·         Use keyboard (input commands); use peripherals (print, load paper, ribbon)

·         Motivated team player willing to learn

·         Two or more years of experience in a Data Center/Print Operation/Applications Support role

·         Physical condition/dexterity/vision

Preferred Attributes:

·         Basic knowledge of IT systems and support procedures including desktop PC’s, Printers, LAN/RF networks

·         Experience in a GM CCA PDC or equivalent facility

·         Entering parameters into Warehouse Mgmt. System (WMS) application for execution of order draws.

·         Printing and sorting of pick tags, shipping documents, and daily reports.

·         Use, operation, installation, configuration (hands on) of printers, thin clients, PC’s, and scanners

·         Perform IT and non-IT related business functions at Customer Sites.

·         Maintaining and executing Standard Operating Procedures (SOPs).

·         Interface with Computer Room Operations teams located at various CCA sites, along with remote Application Owners.

Education and Experience

·         Technical undergraduate degree math, computer science, engineering, or related discipline with an information technology focus or HSD with equivalent experience

·         Training in college level computer systems preferred

Other Details:

·         Manager is looking to move quickly and will begin reviewing resumes immediately

·         SSV process - Phone screen and then on site meeting

Preferred Work Schedule:        4:00 PM EST - Midnight, Mon - Fri

Company Description
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer

Benefits:
Major Medical Coverage, including dental and vision
401k
Term life
Short-term disability
Long-term disability
Pre-paid legal plan
Identity theft plan
Medical and dependent FSA
HSA
Paid time off
Paid holidays
Opportunity for advancement
Long-term assignment with opportunity for hire by client

SELECT AWARDS
• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain’s Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan

KYYBA

Why Work Here?
Great opportunities for growth and flexibility with Kyyba!

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Kyyba is an Equal Opportunity Employer Benefits: Major Medical Coverage, including dental and vision 401k Term life Short-term disability Long-term disability Pre-paid legal plan Identity theft plan Medical and dependent FSA HSA Paid time off Paid holidays Opportunity for advancement SELECT AWARDS • An INC 5000 company for 10 years • Corp! Michigan Economic Bright Spots • Crain’s Detroit Business Top Staffing Service Companies in Detroit • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions • Best of MichBusiness winner in HR Wizards & Partnerships • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest • 101 Best & Brightest Companies to Work for in Michigan

Address

10815 Quality Drive

Charlotte, NC
28278 USA

Industry

Business

Website

View all jobs at KYYBA