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Remote Customer Service Representative

KO Business Solutions Chicago, IL
  • Expired: 10 days ago. Applications are no longer accepted.

KO Business Solutions is currently seeking multiple REMOTE Customer Service Representatives to assist in a temporary project (approx. 4-6 months) for $14/hr.

To be eligible for this position, you will need to have your own reliable internet, computer, headset and a place to effectively handle inbound calls. The remote worker can be located anywhere in the United States.

Training will be done remotely with a Training Specialist to ensure readiness of all employees.

Job Responsibilities for inbound call center (remote)

  • Assist customers with questions and concerns regarding their account/profile
    • Ability to efficiently explain product features & services
    • Utilize scripts to respond to customer inquiries
    • Adhere to industry & departmental regulations (handling calls dealing with PII-Personally identifiable information)
  • Meet daily, weekly and monthly KPIs (key performance indicators)
  • Ensure accuracy in updating the appropriate systems and databases with every call
  • Mandatory communication regarding technical or procedural malfunctions
  • Report back any negative trends when speaking with customers
  • Perform miscellaneous job-related duties as assigned

Job Requirements

  • High School Diploma required
  • Effective verbal communication skills; ability to relay information via phone, and a high level of comfort in presenting products and concepts via telephone
  • Strong organizational and time-management skills, and the ability to perform multiple tasks simultaneously
  • Highly energetic, enthusiastic and great problem solving skills
  • 1 year related experience in Call Center Customer Service
  • Proficient in desktop applications, specifically Microsoft Office products

KO Business Solutions

Why Work Here?

Friendly atmosphere, great benefits & lots of opportunity for growth!

At KO Business Solutions, we truly believe YOU are the key to success. And so, we're always looking for new ways to invest in our employees - from continuous skills development to training certification programs. We want our employees to feel appreciated! Here are some of the benefits KO has to offer: Medical Insurance Dental/Vision Insurance 401K (Employer Matching) Employee Appreciation Events Employee Referral Program

Address

Remote position, United States
Chicago, IL
USA

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