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Call Center Agent

KO Business Solutions Schaumburg, IL
  • Expired: 25 days ago. Applications are no longer accepted.

KO Business Solutions is proud to be working with our client who is in need of a Contact Systems Coordinator located in Schaumburg, IL

This position is a full-time contract to hire opportunity with a rate of pay between $12-$16/hr.

The Contact Systems Coordinator will be responsible for the following:

  • Speaks with prospective students who have requested information about our schools.
  • the use of multiple scripts, supporting various calling campaigns for both our online and ground campuses presented through our contact systems.
  • responsible for metric expectations specific to their platforms that include the following areas: Quality Assurance Scores, Connect to Transfer, Transfer to Appointment and Adherence to Schedule
  • Screens inquiry using our interactive scripting tool to determine if student meets the minimum qualifications to speak with an admissions advisor.
  • Warm transfers prospective student to a live admissions advisor skilled to assist prospective students based on their interest and background.
  • Makes a dynamic impression, sparks interest, and demonstrates the value of speaking with our admissions department.

Skills & Abilities

  • Computer Skills; the ability to maneuver throughout various computer programs.
  • Decisive decision-making ability when assessing interest of prospective students.
  • Excellent verbal communication skills.
  • Positive attitude and team-player mentality.
  • Ability to quickly implement coaching into practice.
  • Ability to adapt to new processes, including those which involve technology.

Qualifications:

  • High school diploma/GED required
  • Call center experience preferred
  • Customer Service experience preferred

Job Types: Full-time, Contract

Salary: $12-$16/hr

KO Business Solutions

Why Work Here?

Friendly atmosphere, great benefits & lots of opportunity for growth!

At KO Business Solutions, we truly believe YOU are the key to success. And so, we're always looking for new ways to invest in our employees - from continuous skills development to training certification programs. We want our employees to feel appreciated! Here are some of the benefits KO has to offer: Medical Insurance Dental/Vision Insurance 401K (Employer Matching) Employee Appreciation Events Employee Referral Program

Address

Schaumburg, IL
Schaumburg, IL
USA

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