We are currently seeking an enthusiastic and motivated individual for an open position in our Metairie, LA Logistics office. If you are interested in a rewarding position with a growing division of one of the Largest Temperature Controlled Transportation Companies in the nation, come and join our Team at KLLM Logistics Services, a division of KLLM Transport Services! We are seeking an individual with a strong work ethic and a sense of commitment to serve as a Customer Service Representative. Along with a supportive staff, you will be responsible for ensuring that customers receive smooth freight service from pickup to delivery.
As a Customer Service Representative, you will serve as the primary contact for our customers. By working together with our operations and sales teams, you will provide clients with the highest level of service to ensure ultimate customer satisfaction in order to retain their business and grow their accounts.
Job Responsibilities will include:
· Maintain contact with customers to determine their daily shipping needs
· Communicate any transit or shipping issues with customers
· Identify and immediately resolve customer issues with sense of urgency
· Create Solutions and provide options for customer’s needs
· Complete all administrative tasks to ensure 100% customer Satisfaction
· Order Entry
· Scheduling of pickup and delivery appointments
· Tracking and tracing of shipments
· Work as liaison between KLLM Operations Team and customer
• 2 year degree or higher preferred
• 1-2 years of customer service or related experience
• Proficient in Microsoft Outlook and Excel
• Excellent multitasking and prioritization skills
• Conflict management skills
• Superior communication skills
• Ability to work in a team environment while delivering independent results
• Perform with a sense of urgency
• Willing to learn
• Attention to detail
• Positive attitude
As a Customer Service Representative, you will receive:
Health, Dental and Vision Coverage
Vacation and Holiday Pay
And a great work environment with a company that cares!
Equal Opportunity Employer
KLLM Transport Services, LLC.For over 50 years, KLLM has been transporting perishable commodities for satisfied customers throughout the country. KLLM offers Over-The-Road, Regional and Dedicated temperature-controlled services throughout the United States and Mexico. Equal Opportunity Employer.