World class customer service company in Greensboro needs an outstanding customer service representative! This is a temporary to permanent position starting at $14 per hour to $15 per hour, once permanent. This a 40 hour per week position, Monday through Friday.
Skills and Qualifications:
- High School Graduate
- Experience in small business
- Strong customer service skills
- Product knowledge
- Superior listening skills & Phone skills
- Resolving Conflict skills
- Computer skills (word, excel, outlook)
- Attendance & Punctuality
- Follow all Standard Operating Procedures and policies.
- Respond to every customer quickly, honestly, and in a courteous manner.
- Answers product and service questions; suggesting information about other products and services (product knowledge and customer knowledge).
- Process orders via phone, internet, fax, walk-ins, mail orders, and emails.
- Live Bold Chat.
- Handle customer issues through to completion and resolution.
- Maintain call quality
- Check and respond to all emails