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Customer Service Representative With BONUS Opportunity In Training!!!!

KAT Texas Pasadena, TX
  • Expired: over a month ago. Applications are no longer accepted.

Would you like to earn money weekly while you learn in training?

Do you enjoy working as part of a collaborative team, all committed to a common goal?

Do you take pride in your ability to resolve issues for customers and enjoy doing that?

Are you customer-focused in everything you do?

Would you like to work for one of the Best Employers for Graduates in 2018?

If so, keep reading...

We are excited and growing!!! We are gearing up for the last class of the year. Currently seeking exceptional people to join our high performing customer service team. We are looking for high energy, well-spoken individuals with a great attitude and solid computer skills who are customer-centric and thrive in a collaborative, dynamic and supportive culture.

We offer :

Fully paid, comprehensive training
Clear growth path within Customer Service and our organization

Summary: The Customer Service Representative I will provide total support to our customers. They interact with customers to provide and process information in response to orders, purchases, inquiries, concerns and requests about products and services. They are cross trained to learn customer service, team leadership and management.

Essential Responsibilities include the following. Other duties and special projects may be assigned

Answer inbound questions in a face to face manner at client focused events.
Process various types of Telecommunication orders within the appropriate deadlines
Research internal and external customer inquiries and provide problem resolution using the most up to date resolutions.
Effectively troubleshoot and provide resolution support for customer issues in a timely fashion
Comply with the Attendance Policy and adhere to established department goals and guidelines
Assist customers in decision making process to ensure a quality experience
Provide individualized customer service with high quality and professional standards


Required Qualifications and Skills

High school diploma or equivalent
Requires proficiency with MS office applications (Excel, Word)
Excellent written and oral communication skills with the ability to convey information clearly and effectively
Ability to resolve customer conflict issues in a tactful and professional manner
Ability to multi-task and utilize multiple systems while performing on the job

KAT Texas

Why Work Here?

Amazing company culture, great compensation, career driven!

We were founded in response to a demand from large companies for a more effective, personal and results-driven approach to acquiring new customers. We specialize in direct marketing and customer acquisitions for the most respected companies in the cable and telecommunications industries. We offer our clients 100% return on their marketing dollar - a statement few other marketing companies can make. By focusing our efforts on a face to face, relationship-based marketing approach, we are able to bring our clients life-long customers with increased name-brand recognition and high levels of customer loyalty. We started with eight people and one client and have since opened many locations nationwide working with additional clients. Our goal is to open 4 new offices this year. We pride ourselves on our team based environment and the fact that everyone is promoted from within. Our company philosophy, "work hard, play hard"​ is demonstrated through our commitment to develop and challenge our teams to hit their personal and professional goals


Pasadena, TX