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New Call Center Seeking RA Dispatchers

K & L Industries Llc Austin, TX

  • Expired: July 28, 2021. Applications are no longer accepted.

Job Description Leverage your customer service expertise and provide roadside assistance all from the comfort of your home office Learn More About K&L Industries: K&L Industries. connects YOU to prestigious Fortune 500 clients through a virtual platform. K&L Industries.

provides the clients, you provide the service. YOU have the power to choose your clients and schedule from the comfort of your own home. You have the opportunity to live your work-from-home dream.

We have been in business for 8 years. We always put our agents first. WHAT TO EXPECT: What's Needed to Provide Customer Support for this Client - Assisting callers with roadside assistance requests - Determining offerings customers are missing - Making upgrade and add-on service recommendations - Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC) WHAT IT TAKES TO SUCCEED: Must-Have Qualities and Capabilities - Familiarity with company processes and policies - Clear, confident and professional communication skills to build trust and rapport - Understanding of "client call flow" - Quick-thinking management of client needs - Assertiveness to promote additional products and services - Empathy and a sincere desire to assist and prioritize the customer - Tenacity to understand and deliver on customers' needs EDUCATION NECESSARY: No degrees necessary - great work from home opportunity for anyone WHAT YOU'LL BE DOING: Providing great inbound customer service calls.

WHAT YOU NEED TO GET STARTED: - Apply - A Computer - High Speed wired Internet (No WiFi) - Phone with headset - Pass a background screening When Can You Start Training Training classes are available 2-4 times a month Once you pass your background check you can be in a training course within 3 days Requirements Background Screening Have no felonies or fraudulent behaviors. PC Requirements A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use.

All-in-One computers are not currently compatible with any client programs. REQUIRED ACCESSORIES USB headset with microphone (required for Certification) Logitech, Plantronics, Microsoft, or similar brands are recommended. Suggestions: Plantronics PLNAUDIO478 USB Logitech USB H570e Jabra UC VOICE 150 Hard-wired Telephone and headset (required for Production/Servicing) Plantronics S12 or similar recommended SOFTWARE Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 or 10 Certain client programs may require specific versions of Windows.

Windows 8/8.1 is not supported by some clients. (Optional) Mozilla Firefox or Chrome for Windows Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10 INTERNET AND PHONE SERVICE PROVIDERS Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection The use of wireless connections to access any system at any time is prohibited, even if the connection is encrypted. Connectivity to the Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.

Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB-connected modems are not supported. Hard-wired landline telephone service Benefits Work from home Determine your own work schedule Scalable income opportunity You have the opportunity to make $30 a year or 100k a year.

It all depends on your work ethic

K & L Industries Llc


Austin, TX



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