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Customer Service Representative

JustinBradley
Orlando, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

As a Customer Support Coordinator for high visibility media app, you will communicate with consumers quickly and efficiently, troubleshoot issues and escalate when necessary, and collaborate with other team members to ensure errors and issues are reported and prioritized. You must have impeccable interpersonal, customer service, and communication skills and have the capacity to respond to requests with varying degrees of complexity in a short amount of time. The coordinator will support omnichannel communication including phone calls, emails, chat interactions, and social media messages. You must be a quick learner with a strong ability to multitask and have familiarity with video streaming and digital apps, as well as the associated technology and operating systems.

 

*If you are willing to work overnights or speak French fluently, there is an opportunity for additional compensation!

 

Responsibilities

  • Interact daily with customers ensuring the customer’s inquiry is responded to and resolved within SLA and target goals
  • Communicate courteously and effectively, demonstrating soft skills to empathize with customer’s concern or comment
  • Deliver world-class, proactive customer service to internal and external stakeholders
  • Use advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms
  • Meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance

 

Requirements

  • Associate degree or equivalent 2-years customer service experience
  • Knowledge of mobile apps, connected devices, and digital TV technology
  • Demonstrated professional customer service skills: solutions mindset, helping to nurture a passion for customer service
  • Experience with Zendesk preferred
  • Proficiency with Office Suite and demonstrated competency in learning new software
  • Strong technical skills and ability to type at least 45 words per minute
  • Ability to craft consumer-facing communications in an adept way to maintain consistent branded voice
  • Ability to multitask by troubleshooting steps while maintaining customer and internal team communication
Company Description
Since 2002, JustinBradley has been a nationally-recognized leader in recruiting accounting, finance, IT and Business Professional talent for companies nationwide. We serve as a trusted advisor, partnering with our clients and job seekers to build relationships that last throughout careers. JustinBradley has been recognized as a Best of Staffing company for 12 consecutive years by Clearly Rated.

JustinBradley is an EO employer - Veterans/Disabled and other protected categories.

JustinBradley

Since 2002, JustinBradley has been a nationally-recognized leader in recruiting accounting, finance, IT and Business Professional talent for companies nationwide. We serve as a trusted advisor, partnering with our clients and job seekers to build relationships that last throughout careers. JustinBradley has been recognized as a Best of Staffing company for 12 consecutive years by Clearly Rated. JustinBradley is an EO employer - Veterans/Disabled and other protected categories.

Address

Orlando, FL
USA

Industry

Business

Website

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