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Customer Care Associate

Juniper Landscaping Fort Myers ,FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Customer Care Associate Job Summary

We are seeking an outgoing, organized, and friendly customer care associate to join our team and provide top-notch service to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Duties and Responsibilities

·        Maintain updated knowledge of all company services to provide adequate education to customers

·        Field incoming phone calls and respond to customers using various forms of communication

·        Promptly respond to customer questions submitted via email

·        Answer customer questions and provide information to resolve any issues

·        Process tickets for customers when necessary

·        Obtain necessary information from customers to adequately follow up

·        Document important customer information for future reference

·        Collect and record customer feedback and information, and share with appropriate departments and team members

·        Foster and maintain relationships with customers to improve retention rate

·        Attend all required customer service-related meetings

Requirements and Qualifications

·        High school diploma or equivalent

·        2+ years of experience in a customer service-related role

·        Excellent written and verbal communication skills

·        Ability to foster and maintain relationships

·        Organizational skills with the ability to manage numerous projects and priorities at once

·        Positive, service-oriented attitude

·        Ability to thrive in a fast-paced and sometimes high-pressure environment

·        Basic computer skills and excellent phone disposition

·        Willingness to work independently or as part of a team

·        Familiarity with Microsoft products

Equal Opportunity Employer

Juniper Landscaping

Address

Fort Myers, FL
USA

Website