Oversees the quality of the company’s health and wellness programs ensuring resident’s maximum functional ability, safety and wellbeing. Works to develop and coordinate an innovative social model of care via a network of geriatric nurse practitioners and innovative programs. Engages in community, company and regional discussion regarding the evolving role of wellness professionals in caring for the elderly; embraces and supports culture change within the institutional long-term care environment. Develops and implements a company wide Quality Assurance/Performance Improvement program; makes at least quarterly visits to evaluate quality of care and service, train staff and provide ongoing oversight to community based efforts to improve performance. When necessary, participates at the community level in state and federal surveys. Participates in discussions regarding health care reform with local and regional stakeholders which may include hospitals and insurance companies. Spearheads regular recruitment of top wellness talent, orients new DOWs and when necessary, serves as DOW in a community when needed. All of this is to be accomplished by taking into account Juniper Communities’ philosophy, hallmarks, policies and procedures as well as current federal, state and local regulatory standards.
• Ensure compliance to Juniper Communities’ philosophy of culture change and hallmarks as well as all written policies, procedures state, local and federal regulations that govern the operation of the Resident Services Department or Wellness Department.
• Through ongoing supervision, oversight and delegation, ensures the provision of continuous high quality Wellness care and service in all Juniper Communities.
• Develop, revise, and review as necessary all Policies, procedures, forms and training materials related to health, wellness and wellbeing.
• Develop programs to address clinical/QA needs/concerns and key indicators (i.e. fall prevention, hydration, pain management, pressure ulcers, restorative, medication errrs)
• Assist in the recruitment and selection of competent Wellness Directors.
• Perform continuous, ongoing supervision of all Director’s of Wellness including but not limited to training, coaching, motivating and evaluating.
• Coordinate (Geriatric) Nurse Practitioners or physicians working with each community to assure a higher level of clinical excellence through improved monitoring of changes in condition, advanced training and community education
• Engage, oversee and monitor outside wellness related consultants
• Liaison with Medical Directors and other medical providers serving residents and or staff at the community.
• Assure all Health and Wellness staff completes mandatory In Touch Orientations and in-service training; assist in development or refinement of training programs and delivery of program.
• Liaison with other Resident Services Departments, especially Dining, Social Services, Recreation to ensure quality resident care at all communities
• Meet with MDS/BOM to ensure appropriate assessment so as to capture revenues
• Completes BPA audits at communities and completes reports.
• Review QA (Key Indicator) reports and development of POC to address areas of concern
• Oversee the Medication Administration program, including training and competency evaluation at all communities
• Ensure that all Wellness Departments are in compliance with all regulations and follow all established safety regulations.
• Ensure adequate levels and/or appropriate to PRD of staffing, within regulatory guidelines for each community; if needed assist in recruitment and selection of staff, development of work schedules and assignments
• Completes PointClickCare audits including Level of Care, assessments and care and service plans monthly
• Applies for CLIA waivers for all communities.
• Monitor use of electronic health records and other clinical electronic operating systems; assist in configuration to Juniper standards, training and analysis of outcomes data
• Participate and coordinate in community and company wide risk management programs relating to wellness issues
• Review all reportable incidents, state/federal surveys and assist in the development of a written plan of correction if needed.
• Regularly review federal, state and local regulations to assure that company policy and practice complies
• Assist in operations oversight, if needed
• An RN /GNP license
• College degree
• Previous management experience in long term care and or senior living
• Knowledge of all governmental regulations
• Administrator/Assisted Living License preferred.
• Embraces and exhibits the Juniper Mindset, Values and Behaviors
o Deliver a Personalized Experience
o Share a Passion for Wellbeing
o Collaborate for the Common Good
o Lead by Example
o Be Accountable for Results
• Must be willing to travel
• Must be able to read, write, speak, and understand the English language.
• Must not pose a direct threat to the health or safety of other individuals within the community.
• Attends and participates in mandated yearly training programs as well as all required meetings.
• Must be able to manage time efficiently so as to achieve goals.
• Adheres to all Human Resources policies, procedures, and code of conduct.
• Respects confidentiality of information and Resident’s rights.
• Performs job in a safe manner, using proper body mechanics, infection control, etc.
• Responsible for proper care of all property, equipment, supplies and financial assets involved in the performance of the job.
• Must be computer literate.
• Performs other duties as required.
Physical Requirements and Working Conditions:
• Works in an office as well as throughout the community and its premises.
• Moves intermittently during working hours. Movement includes, but is not limited to standing, walking, sitting, pulling, lifting, reaching, carrying, pushing, climbing, kneeling, stooping, and twisting.
• Is subject to frequent interruptions.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function so that the requirements of the position can be met.
• Must be able to assist in the evacuation of residents during emergency situations.
• Able to communicate intentions and directions to residents, staff, families, and others as needed.
• May be subject to hostile and emotionally upset residents, family members, staff, and visitors.
• Works beyond normal working hours and on weekends and holidays when necessary.
• Is subject to call back during emergency conditions.
• May be subject to the handling of and exposure to hazardous chemicals.
• Is subject to exposure to infectious waste, disease, conditions, etc. including tuberculosis, the AIDS and Hepatitis B viruses.
• Is subject to injury from falls, burns from equipment, odors, etc. throughout the workday as well as reactions from duct, disinfectants, and other air contaminants
Why Work Here?Juniper Communities is dedicated to nurturing the spirit of life in each individual whose life we touch so that we may all live fully throughout all seasons of life. We do this by encouraging an active body, an engaged mind and a fulfilled spirit. Juniper Communities owns and operates senior living and skilled care communities in four regions across the country: PA, CO, NJ. The company’s operations are designed and managed to provide the finest quality personal service and exceptional care to foster healthy and independent lives for those who live and work in our communities. The company’s team of experienced committed individuals is deeply committed to achieving the company’s mission and balancing quality in service, program and environment with financial stability and prosperity
Juniper is the innovative leader in Senior Care and is a female owned company. We believe in female leadership and a strong culture.