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EVS (Casino Housekeeping) Supervisor

Jumer's Casino and Hotel Rock Island, IL
  • Expired: 5 days ago. Applications are no longer accepted.

Position Summary:

Guide and direct Casino Housekeeping staff during shifts. Act as a liaison between staff members and EVS Manager. Schedule staff and maintain standards of cleanliness and service. Act as EVS Manager in EVS Manager's absence.

Essential Functions:

  • Maintain a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
  • Recruit, interview, hire, and orient staff.
  • Develop and maintain high standards of cleanliness and service.
  • Train staff and coach for excellence.
  • Conduct inventory of supplies, equipment and order products.
  • Forecast needs and consumption of all supplies.
  • Supervise deep cleaning and organization of all work areas.
  • Inspect public areas and corridors.
  • Work with staff to ensure all duties and responsibilities are meeting performance standards.
  • Provide customer service to all employees and guests and handle situations as they occur.
  • Ensure department adheres to all regulatory, departmental and company policies and procedures.
  • Knowledge of all promotions and events
  • All other duties as assigned

Education & Experience:

  • High School graduate or equivalent

Knowledge, Skills & Abilities:

  • Excellent customer service skills.
  • Excellent written and verbal communication skills.
  • Read, write, speak, and understand English
  • Previous janitorial/housekeeping experience is preferred.
  • Previous supervisor or management training or experience is preferred.
  • Able to work flexible shifts

Physical Requirements:

  • Physically mobile with reasonable accommodations
  • Respond to visual and aural cues
  • Operate in mentally and physically stressful situations

Jumer's Casino and Hotel

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.


777 Jumer Drive Rock Island IL, 61201
Rock Island, IL