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Admissions Team Lead- Addiction Recovery Call Center

Jordan And Associates Consulting
Fort Lauderdale, FL
  • Posted: over a month ago
  • $55,000 to $65,000 Yearly
  • Full-Time
Job Description
Jordan And Associates Consulting is actively matching amazing treatment centers in the addiction/mental health recovery industry and candidates together. We’re opening doors to promising roles and career paths for candidates in many geographically markets across the United States with numerous behavioral healthcare organizations.

Job Description
A start-up treatment center providing detox, residential, and outpatient treatment services for patients battling substance use disorders is seeking an experienced Admissions Coordinator for their call center operations. This position reports to the admissions center in Miami daily and answers phone calls and internet chats from potential patients for addiction treatment services and their families. This position will provide great opportunity for growth as this will be one of the initial call center hire for an organization and call center that will grow rapidly.

Principal Responsibilities
  • Answer phone calls and respond to internet inquiries from potential patients or families of patients seeking treatment for substance use disorders.
  • Maintain an empathetic and compassionate state of mind while utilizing a talk track to keep conversations moving forward in a positive direction and ensuring all vital talking points are touched upon.
  • Help callers move from a contemplative mindset to making a decision about whether or not to seek admissions to residential treatment.
  • Collect relevant patient health and insurance information to ensure patient is an appropriate fit for our treatment services and create files in Electronic Health Record system.
  • Always ensure patient confidentiality.
  • Explain insurance coverage, out-of-pocket treatment costs, arrange travel to facility (if appropriate), and schedule admissions with co-workers at the treatment facilities.

Qualifications/Experience
  • Minimum 2 years of experience in a behavioral healthcare admissions call center setting.
  • Understanding of addiction, recovery, mental health disorders and issues impacting behavioral healthcare industry.
  • Degree from an accredited university or college preferred.

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Jordan And Associates Consulting

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Fort Lauderdale, FL
USA

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