This position is part of Corporate Concierge Services which was newly acquired by JLL
Energetic and friendly individuals needed to provide outstanding service for a large retail center in Honolulu, HI. The ideal Guest Services Host is an individual who has a passion for providing an exceptional experience to mall guests. Guest Services Hosts serve as experts and the primary resource for guests seeking information about the mall and surrounding attractions. Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must!
All Candidates must be BILINGUAL with Japanese, Korean, and/or Chinese.
We are looking for people who:
+ Have an outgoing, upbeat, and friendly personality.
+ Are comfortable engaging mall guests.
+ Can easily decipher which services are most appropriate to offer mall guests.
+ Take pride and ownership of the success of the Host team.
+ Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions.
+ Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs.
+ Are able to easily switch from one priority to another.
+ Are able to collaborate and work within a team environment.
+ Are proactive, approachable and solution-focused.
+ Are punctual and dependable with a good attendance record.
+ Are proficient on basic Microsoft Office applications, iOS (smartphone) applications, and Internet.
+ Have a flexible schedule with availability on weekdays, weekends, and holidays.
+ Have sufficient mobility to navigate a large retail complex without assistance for up to 8 hours at a time.
+ Have prior retail or hospitality experience (preferred).
+ Bilingual skills are a plus. Japanese language skills preferred.
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JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of nearly 92,000 as of June 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com