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Account Manager (Remote - SW US based)

Jones Lang Lasalle San Diego, CA
  • Expired: over a month ago. Applications are no longer accepted.
At JLL we are always looking for great talent in Facilities Account Leadership. The position listed below is for a position we will recruit for in the near future, and is not a current need. If you are a fit for this position, we will contact you as soon as we begin actively recruiting for it.







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Account Manager



About JLL



We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.



We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.



If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!



What this job entails- The Account Manager is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Manager anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm's strategy and goals and can translate those into the business opportunities.



Primary Responsibilities



Delivery of Client Satisfaction





+ Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests



+ Drive the account plan to deliver high quality results which exceed the client's expectations



+ Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business



+ Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform



+ Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators



+ Proactively solicits and responds to feedback and input from client



+ Establishes and maintains effective relationships with customers and gains their trust and respect





Builds and Manages High Performing Teams





+ Ensures the best qualified candidate is hired for all roles on the account



+ Thoroughly and critically assesses direct reports (and directs directs)



+ For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress



+ Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion



+ Provides point in time coaching to elevate performance





Achieve Financial Results





+ Manages to account budget, proactively identifying and preventing exceeding the plan



+ Partners with leadership when Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography



+ Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable





Contributes to the Growth of the Company





+ Brings to the organization any leading practices and/or innovations developed on the account to the firm



+ Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win



+ Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business



+ Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.



+ Understand the fundamentals of the outsourcing business and the real estate industry





Job Requirements



Education





+ This position requires a bachelor's degree in addition to a broad range of business experience acquired through previous work experience



+ MBA or similar post-graduate studies is preferred





Knowledge, Skills and Abilities



Client Focus





+ Dedicated to exceeding client expectations to ensure a no-bid contract renewal



+ Proactively solicits and responds to feedback and input from client



+ Establishes and maintains effective relationships with customers and gains their trust and respect





Results driven





+ Ability to execute against the vision and strategy



+ Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail



+ Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required





Natural Coach





+ Clearly establishes performance expectations and goals for employees



+ Provides point in time feedback on performance of employees





Solutions Oriented





+ Uses rigor and logic to solve difficult problems with effective solutions



+ Identifies issues before they become problems



+ Looks beyond the obvious and doesn't stop at the first answers



+ Realize operating leverage through process improvement, gaining capacity for value-added work





Firm Knowledgeable





+ Experience in retail environments, specifically with refrigeration, will be essential to managing this business.



+ Understand the fundamentals of the outsourcing business and the real estate industry



+ Knows how to navigate the organization to identify experts in our products and services





Personal characteristics



The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company's critical success factors:



People leadership





+ Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship







+ Inspire trust, high integrity, adapt and learn





Result leadership





+ Ensure execution, drive targeted results, focus on customers and lead courageously





What you can expect from us



You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.



Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.



Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...







#LI



























JLL Privacy Notice



Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.







For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.







For additional details please see our career site pages for each country.







For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.







Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.











JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of over 90,000 as of December 31, 2018. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com

Jones Lang Lasalle

Address

San Diego, CA
USA