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Executive Director, Account Management
Jones Lang LaSalle IP, Inc. Sterling, VA

Executive Director, Account Management

Jones Lang LaSalle IP, Inc.
Sterling, VA
Expired: February 13, 2024 Applications are no longer accepted.
  • Vision , Medical , Dental , Paid Time Off , Retirement
  • Full-Time
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Primary Responsibilities

Delivery of Client Satisfaction
  • Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
  • Drive the account plan to deliver high quality results which exceed the client's expectations
  • Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business
  • Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
  • Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
  • Proactively solicits and responds to feedback and input from client
  • Establishes and maintains effective relationships with customers and gains their trust and respect

Builds and Manages High Performing Teams
  • Ensures the best qualified candidate is hired for all roles on the account
  • Thoroughly and critically assesses direct reports (and directs directs)
  • For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
  • Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
  • Provides point in time coaching to elevate performance

Achieve Financial Results
  • Manages to account budget, proactively identifying and preventing exceeding the plan
  • Partners with leadership when Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
  • Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable

Contributes to the Growth of the Company
  • Brings to the organization any leading practices and/or innovations developed on the account to the firm
  • Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win
  • Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business
  • Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.
  • Understand the fundamentals of the outsourcing business and the real estate industry

Job Requirements
  • Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
  • Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
  • Extensive experience hiring, training, and retaining large teams of talent in a client service environment (preferably outsourced)
  • Has proactively managed a budget
  • Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred

Knowledge, Skills and Abilities

Client Focus
  • Dedicated to exceeding client expectations to ensure a no-bid contract renewal
  • Proactively solicits and responds to feedback and input from client
  • Establishes and maintains effective relationships with customers and gains their trust and respect

Results driven
  • Ability to execute against the vision and strategy
  • Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
  • Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required

Natural Coach
  • Clearly establishes performance expectations and goals for employees
  • Provides point in time feedback on performance of employees

Solutions Oriented
  • Uses rigor and logic to solve difficult problems with effective solutions
  • Identifies issues before they become problems
  • Looks beyond the obvious and doesn't stop at the first answers
  • Realize operating leverage through process improvement, gaining capacity for value-added work

Firm Knowledgeable
  • Understand the fundamentals of the outsourcing business and the real estate industry
  • Knows how to navigate the organization to identify experts in our products and services

Personal characteristics

The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company's critical success factors:

People leadership
  • Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship

Personal leadership
  • Inspire trust, high integrity, adapt and learn

Result leadership
  • Ensure execution, drive targeted results, focus on customers and lead courageously

Estimated compensation for this position is:

185,000.00 - 225,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.


Remote -Chicago, IL, Dallas, TX, Phoenix, AZ, Sterling, VA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Flexible and Remote Work Arrangements may be available

About JLL -

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Jones Lang LaSalle IP, Inc.

Sterling, VA



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